Hi - We’re AppFolio
We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.
We're looking for a dynamic and experienced Senior Director of Enterprise Applications to play a critical role in leading and scaling our operations to support our continued growth. This is a high-impact role reporting to the CIO where you will be responsible for the strategy, execution, and ongoing optimization of our core enterprise applications ecosystem.
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About the Role:
As the Senior Director of Enterprise Applications, you will be a key leader and change agent, enabling our Enterprise Applications team to function as strategic technology partners to the business, supporting the company's continued growth by ensuring that AppFolio’s internal systems and data architecture is optimized and aligned with our business objectives. You will be responsible for building and leading high-performing product and engineering teams, advocating and enabling a product-focused approach to solution delivery and support. This includes close collaboration with business stakeholders to understand their needs, building a robust lead-to-cash value chain, and driving cross-functional collaboration on key company initiatives. You will also oversee the management of our critical enterprise applications, including Salesforce, NetSuite, Zuora, and Workday, ensuring they are optimized to support our rapid growth. A key component of this role is managing and mentoring a distributed team, including an offshore capability responsible for production support and driving down technical debt.
Responsibilities:
- Strategic Leadership: Develop and execute a comprehensive enterprise applications strategy aligned with the company's overall business objectives. Lead the enterprise applications team and systems architecture, aligning them with business goals to drive growth and scalability. Foster a product-oriented mindset and build consultative relationships with business stakeholders, positioning the team as a strategic technology partner.
- Team Building & Development: Lead, mentor, and develop a high-performing team of product managers, business analysts, admins, and support staff, both onshore and offshore. Foster a culture of collaboration, innovation, and continuous improvement. Provide guidance on career development and growth for team members. Lead and manage the offshore team responsible for production support. Establish clear processes and communication channels to ensure effective collaboration.
- Business Partnership: Establish strong relationships with business leaders across the organization, understanding their needs and translate them into effective technology solutions. Collaborate with stakeholders to define and optimize the lead-to-cash value chain while driving cross-functional alignment and execution of strategic initiatives.
- Solution Delivery: Ensure clear accountability, targets, timelines, and deliverables for each major initiative; work with stakeholders, both within IT and across business functions to ensure your team is focused on the right priorities and is meeting business goals. Lead and drive change initiatives related to enterprise applications, ensuring smooth transitions and minimal disruption to the business.
- Application Management: Develop the strategy to scale, optimize, and manage our core enterprise applications, including Salesforce, NetSuite, Zuora, and Workday. Ensure these systems are highly available, scalable, and secure to meet the increasingly complex needs of the business.
- Vendor and Budget Management: Manage relationships with key software vendors, ensuring we receive optimal support and value for our investments. Develop and manage the budget for the Enterprise Applications team, ensuring resources are allocated effectively.
- Continuous Improvement: Develop and manage to key performance and success metrics. Continuously evaluate and improve the performance of our enterprise applications and the effectiveness of the team. Stay up-to-date on industry best practices and emerging technologies.
Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or a related field; Master's degree preferred.
- 10+ years of experience leading enterprise applications teams, preferably in a high-growth SaaS environment with annual recurring revenue of $1B+.
- Demonstrated ability to influence by establishing a compelling vision that team members embrace and stakeholders value.
- Proven experience building and scaling product and engineering teams with a focus on internal business systems.
- Experience driving the full systems development lifecycle (SDLC) from initial business analysis and requirements gathering to integration efforts and on-going support and maintenance.
- Strong understanding of the lead-to-cash process and experience optimizing it through technology solutions.
- Deep experience with Salesforce, NetSuite, Zuora, and Workday.
- Experience managing and mentoring global teams, including offshore resources.
- Excellent communication, interpersonal, and presentation skills.
- Strong analytical and problem-solving skills.
- Demonstrated ability to build trust and credibility with business partners.
- Experience as a change agent, driving transformation and improvement within organizations.
- Passion for building high-performing, agile teams and delivering exceptional results
Compensation & Benefits
The base salary/hourly wage that we reasonably expect to pay for this role is: $200,000-$250,000
The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc.
Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here.
Regular full-time employees are eligible for benefits - see here.
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