Implementation Consultant
Remote - United States
The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about Anthology and our career opportunities, please visit www.anthology.com.
The Implementation Consultant is responsible for supporting the entire implementation and training lifecycle for Anthology''s Student Information System, Anthology Student. This includes participation in and/or conducting business process review, supporting the Principal Consultant or Solution Architect in the definition and design of the client solution, configuring software, training end users on the software and writing functional documentation for delivery to the client, partnering with client in validation of migrated data, analyzing and troubleshooting issues, providing guidance on issue resolution, helping drive adoption, and identifying programs gaps/issues. The consultant must be proactive, self-starting, professional, a great communicator, able to travel, willing to work extra hours, and strive for consistent high-quality results.
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Primary responsibilities will include:
- Assisting in the business process analysis and modeling to ensure clients adopt best practices that streamline operations
- Participating in the full scope of implementations including analyzing the customer''s business processes, configuring application to meet those customer''s needs, conducting end user training, leading user acceptance testing/training, and providing go-live support
- Following the use of prescribed Anthology implementation methodology, understanding key activities and deliverables for both client engagements as well as internal projects
- Documenting current client business processes to incorporate into successful solution design and identifying gaps or areas of concerns
- Driving continuous process improvement in the implementation methodology and best practices
- Assisting in post go-live service calls and continued training of customers that are live on Student and serving as advocate for clients
- Participating in continuous learning for product release readiness
- Participating in company initiatives that drive client success
The Candidate:
Required skills/qualifications:
- Bachelor''s degree in finance, business administration, information technology, or related field
- 2-5 years of relevant experience working in project teams in software installation/implementation and/or higher education industry experience
- Demonstrated experience conducting presentations, conducting one-on-one and/or on-the-job training, classroom training and/or online training
- Proficient in all Microsoft Office applications
- Ability to quickly learn new technologies to explain all Anthology products and services
- Software troubleshooting skills
- Proven effective listening skills
- Demonstrated ability to work in team and matrixed environment
- Clear, effective oral and written communication skills
- Fluency in written and spoken English
Preferred skills/qualifications:
- Fluency in Spanish
- Student Information System experience and/or Anthology Student experience
- Financial Aid experience
- Relational database management including queries, reporting, and administration
- Experience with project management software
- Previous experience with other software applications such as database and reporting programs
Pay range is $65,000 - $85,000/year depending upon experience. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.