Senior Customer Reference Specialist (US Remote)

As part of the Global Customer Reference Management (GCRM) team within the Corporate Communications department, this role collaborates closely with cross-functional teams, customers, and external partners to execute high-quality advocacy initiatives. The ideal candidate is an organized, detail-oriented communicator who thrives in a fast-paced environment and is skilled at managing multiple projects simultaneously. This remote role requires travel for customer meetings, video shoots, sales conferences, and industry events.

Key Responsibilities:
• Engage with customers to secure approved customer testimonials; Build and maintain positive customer relationships, ensuring a seamless and rewarding experience throughout the process
• Support the development of customer success stories, including written case studies, blogs, and testimonials
• Partner with internal stakeholders, including sales, marketing, and product teams, to identify and execute customer advocacy opportunities
• Coordinate video production, including scheduling, budgeting, and logistics to ensure timely delivery of customer video testimonials
• Manage travel arrangements and logistics for crew and talent, including securing shoot locations and coordinating necessary permits, if needed
• Facilitate customer pre-production calls to align project goals and expectations, ensuring clear communication throughout the production process
• Collaborate with external vendors and internal teams to ensure project milestones are met and deliverables are of the highest quality
• Maintain accurate project tracking and reporting to support team efficiency and visibility.
• Track and analyze key performance metrics related to customer advocacy initiatives, providing insights that inform program strategy and impact.
• Support quarterly reporting efforts, compiling data, success stories, and progress updates for leadership and cross-functional stakeholders.

Qualifications:
• 3-5+ years of experience in customer advocacy, public relations, marketing, communications, or content production, with exposure to video production preferred.
• Strong project management skills, with the ability to manage multiple priorities and stakeholders effectively.
• Experience with data tracking, metrics analysis, and quarterly reporting.
• Excellent written and verbal communication skills, with attention to detail and quality.
• Experience coordinating video shoots, including logistics, scheduling, and pre-production activities.
• Comfortable collaborating across teams and working with external vendors and customers.
• Willingness to travel for customer engagements and video productions around 25-50%

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: our commitments to stakeholders, our values that guide how we work together, and our actions to deliver results. As ONE Ansys, we are powering innovation that drives human advancement

Our Commitments:

• Amaze with innovative products and solutions
• Make our customers incredibly successful
• Act with integrity
• Ensure employees thrive and shareholders prosper

Our Values:

• Adaptability: Be open, welcome what's next
• Courage: Be courageous, move forward passionately
• Generosity: Be generous, share, listen, serve
• Authenticity: Be you, make us stronger

Our Actions:

• We commit to audacious goals
• We work seamlessly as a team
• We demonstrate mastery
• We deliver outstanding results

VALUES IN ACTION

Ansys is committed to powering the people who power human advancement. We believe in creating and nurturing a workplace that supports and welcomes people of all backgrounds; encouraging them to bring their talents and experience to a workplace where they are valued and can thrive.

Our culture is grounded in our four core values of adaptability, courage, generosity, and authenticity. Through our behaviors and actions, these values foster higher team performance and greater innovation for our customers.

We're proud to offer programs, available to all employees, to further impact innovation and business outcomes, such as employee networks and learning communities that inform solutions for our globally minded customer base.

WELCOME WHAT'S NEXT IN YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively, we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high — met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. Ready to feel inspired? Check out some of our recent customer stories, here and here.

At Ansys, it's about the learning, the discovery, and the collaboration. It's about the "what's next" as much as the "mission accomplished." And it's about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.

CREATING A PLACE WE'RE PROUD TO BE
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek's Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America's Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.).

For more information, please visit us at www.ansys.com

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

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Nearest Major Market: Pittsburgh