Customer Reference Lead (US Remote)

As a senior individual contributor within the Global Customer Reference Management (GCRM) team—part of the Corporate Communications department—this role requires a seasoned professional with strong business acumen, executive presence, and the ability to influence at all organizational levels. The ideal candidate is a collaborative, solution-oriented communicator who thrives in a fast-paced environment, expertly managing multiple projects while delivering high-quality results.

In addition to owning high-impact initiatives, this role will mentor and guide junior team members, fostering professional growth and elevating team capabilities through shared expertise. This is a customer-facing role that involves close collaboration with internal stakeholders, including sales, marketing, and product teams, as well as external customers and partners.

Key Responsibilities:

• Act as a trusted advisor to internal stakeholders, proactively identifying customer advocacy opportunities that support marketing campaigns, PR efforts, sales enablement, and executive communications.
• Lead the end-to-end development of customer success stories, including case studies, videos, blogs, and testimonials, ensuring alignment with Ansys' strategic priorities and brand voice.
• Cultivate and nurture strong relationships with customers, serving as their primary point of contact for storytelling initiatives while ensuring a positive experience throughout the engagement.
• Craft strategic communications proposals that showcase joint storytelling benefits with Ansys. Engage directly with customer executives to secure testimonials and recommend the most effective formats.
• Partner with cross-functional teams to integrate customer content across channels, maximizing reach and impact.
• Mentor and support junior team members, sharing best practices, providing feedback, and contributing to a culture of continuous improvement.
• Represent Ansys at customer meetings, on-site video shoots, sales conferences, quarterly business reviews (QBRs), and industry events.

Minimum Qualifications:

• Bachelor's degree in Communications, Marketing, Business, Technology, or a related field
• Strong customer service mindset with a proactive approach to engagement
• Proven project and program management skills, with the ability to juggle multiple priorities under tight deadlines
• Ability to stand for long periods of time during conferences, events and customer shoots
• Excellent communication and cross-functional collaboration skills
• Highly organized with strong attention to detail and the ability to multitask effectively
• Sense of urgency and ability to execute with speed and efficiency
• Team player with the ability to work across diverse cultures and time zones
• Willingness to travel for customer engagements and video productions around 25-50%

Preferred Qualifications:

• 10-15+ years of relevant experience in customer references, storytelling, sales, public relations, or marketing
• Experience in B2B technology communications/marketing
• Strong ability to influence without direct authority while holding stakeholders accountable
• Background in public relations (PR) or agency experience is a plus

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: our commitments to stakeholders, our values that guide how we work together, and our actions to deliver results. As ONE Ansys, we are powering innovation that drives human advancement

Our Commitments:

• Amaze with innovative products and solutions
• Make our customers incredibly successful
• Act with integrity
• Ensure employees thrive and shareholders prosper

Our Values:

• Adaptability: Be open, welcome what's next
• Courage: Be courageous, move forward passionately
• Generosity: Be generous, share, listen, serve
• Authenticity: Be you, make us stronger

Our Actions:

• We commit to audacious goals
• We work seamlessly as a team
• We demonstrate mastery
• We deliver outstanding results

VALUES IN ACTION

Ansys is committed to powering the people who power human advancement. We believe in creating and nurturing a workplace that supports and welcomes people of all backgrounds; encouraging them to bring their talents and experience to a workplace where they are valued and can thrive.

Our culture is grounded in our four core values of adaptability, courage, generosity, and authenticity. Through our behaviors and actions, these values foster higher team performance and greater innovation for our customers.

We're proud to offer programs, available to all employees, to further impact innovation and business outcomes, such as employee networks and learning communities that inform solutions for our globally minded customer base.

WELCOME WHAT'S NEXT IN YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively, we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high — met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. Ready to feel inspired? Check out some of our recent customer stories, here and here.

At Ansys, it's about the learning, the discovery, and the collaboration. It's about the "what's next" as much as the "mission accomplished." And it's about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.

CREATING A PLACE WE'RE PROUD TO BE
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek's Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America's Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.).

For more information, please visit us at www.ansys.com

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

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Nearest Major Market: Pittsburgh