Provide leadership for staff to ensure outstanding service delivery, regulatory compliance, ongoing process enhancements, and adjudication and settlement of technically challenging property, auto and medical claims.
You will report to the Subrogation Director, Adjusting Services.
Position Compensation Range:
$111,000.00 - $190,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Job DescriptionResponsibilities:
- Create a collaborative, performance-driven work environment by promoting trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support ongoing development.
- Lead with influence and expertise. Contribute to division or department leadership team. Communicate and support organization mission, vision, values, and policies.
- Lead teams to ensure delivery of services that exceed customer expectations and compliance with regulatory and company standards.
- Maintain awareness of existing and proposed legislation, court decisions and latest trends in claims litigation to monitor our compliance and recommend process changes.
- Direct claims managers and staff on all aspects of claims handling including those related to coverage and escalated through the team.
- Review, evaluates and maintains file-handling process to meet company and statutory guidelines.
- Participate in corporate claims programs including quality file handling, process improvement, and development of staff.
- Prepare and manage annual operating budget. Help prepare business plans.
- Implement opportunities for process improvements.
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Requirements:
- Demonstrated experience providing customer-oriented solutions or service.
- Demonstrated knowledge of office and field claim handling processes.
- Demonstrated understanding of policy language, coverages and underwriting intent.
- Demonstrated claims handling experience and licensing.
- Able to identify developing problems/conflicts and ability to resolve.
Licenses:
- Obtain state specific property casualty claims licensing as required.
- Valid driver's license required plus an acceptable driving record.
Travel Requirements:
- Up to 15%.
- Catastrophe duty as applicable.
The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.
Additional Job Information
This is a hybrid role that involves working a minimum of 10 days per month in the office. Work locations for this role include: Madison, WI; Boston, MA; Minneapolis/Eden Prairie, MN; Keene, NH; St. Joseph, MO; Denver, CO; Phoenix, AZ; Atlanta, GA
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- Your offer will be made contingent on the results of applicable background checks.
- Your offer is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
- Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position unless otherwise specified in the posting.
At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best - protecting and restoring their dreams when they need us most.
We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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