The Subrogation Manager manages the development and implementation of strategies, programs, processes, standards and practices related to the identification and collection of subrogation. Manage a team of managers responsible for subrogation recovery. Facilitate continuous development of people, processes, and culture to ensure customer service industry leadership. You will report to a Claims Director, Adjusting Claims Services.
Position Compensation Range:
$109,000.00 - $186,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location.
Primary Accountabilities
- Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
- Lead with influence and expertise. Contribute to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices.
- Lead teams to ensure delivery of services that exceed customer expectations and compliance with regulatory and company standards.
- Maintain awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation to monitor the company's compliance and recommend procedure changes.
- Direct claims managers and staff on all aspects of claims handling including those related to coverage and escalated through the team.
- Review, evaluate and maintain file-handling process to meet company and statutory guidelines.
- Participate in corporate claims projects including quality file handling, process improvement and training of staff.
- Prepare annual operating budget. Help prepare business plans.
- Implement opportunities for process improvements.
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Specialized Knowledge & Skills Requirements
- Demonstrated experience providing customer-driven solutions, support, or service.
- Demonstrated extensive knowledge of office and field claim handling processes.
- Demonstrated thorough understanding of policy language, coverages and underwriting intent.
- Demonstrated claims handling experience and licensing.
- Recognize developing problems/conflicts and ability to resolve.
- Prior property claims experience preferred (3-5 years)
- Prior subrogation experience preferred (3-5 years)
- Prior claims leadership experience preferred (3-5 years)
- May involve up to 25% travel.
In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783.
Other locations may be considered: Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214, Atlanta, GA
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We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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