At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities that will put customers at the center of what we do best - protecting and restoring their dreams when they need us most. We're leveraging our expertise, technology, and new ways of working to actively reinvent one of America's largest industries-creating a positive impact that empowers our customers, communities, and company to thrive. We are problem solvers who ask critical questions and consistently tackle challenges big and small. Together, we disrupt what's expected of insurance. Investigate and maintain property/casualty claims. Determine liability, secure information, reviews coverages, arrange appraisals, and settle claims. You will work in the field handling homeowner property field claims. You will preferably be located in Sioux Falls, SD. A fleet vehicle is provided with the position. You will report to the Claims Manager.

• You will investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• You will identify complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• You will handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• You will conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• You will respond to customer inquiries, makes appropriate decisions and closes file as needed.
• You will interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• You will proactively provide all parties with claim process and status as appropriate; answers questions or redirects to other areas.

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

• Licenses
• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing as required.

• Up to 50%.
• Catastrophe duty up to 75% as applicable.

• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Adjusting or moving objects up to 50 pounds in all directions.

• Low temperatures.
• High temperatures.
• Outdoor elements such as precipitation and wind.
• Noisy environments.
• Hazardous conditions.
• Poor ventilation.
• Small and/or enclosed spaces.

• Experience drafting estimates in Xactimate.
• Experience handling field property personal lines claims.

• The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.
• Offer to selected candidate will be made contingent on the results of applicable background checks.
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position.