At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best - protecting and restoring their dreams when they need us most. We're using our expertise, technology and new ways of working to reinvent one of America's largest industries-creating positive impact that empowers our customers, communities, and company to succeed. We are problem solvers who ask important questions and handle challenges big and small. Together, we change what's expected of insurance.

You will work in the field and report to the Property Claim Manager and handle homeowner property field claims. You must be located within the Freehold, NJ area. A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use. Location: In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home and in the field handling claims. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel.
• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Handles 1st party claims under multiple policy types and numerous endorsements. • Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed. • Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.

• Demonstrated experience providing customer-driven solutions, support, or service. • Demonstrated experience handling 1st party claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge. Licenses
• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing as required.

• Up to 50%.
• Catastrophe duty up to 75% as applicable. Physical Requirements
• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Adjusting or moving objects up to 50 pounds in all directions. Working Conditions
• Low temperatures.
• High temperatures.
• Outdoor elements such as precipitation and wind. • Noisy environments. • Hazardous conditions.
• Poor ventilation.
• Small or enclosed spaces.