Primary Accountabilities
• Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
• Lead with influence and expertise. Actively contribute to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices.
• Manage the underwriting activities of risk analysis, risk selection, and appropriate applications of coverages. Establish and monitor appropriate authority levels for underwriters based on skill level.
• Establish training programs as needed to build technical expertise.
• Maintain an awareness of industry and delivery system trends impacting risk selection.
• Direct and manage the underwriting of unique, complex policies.
• Ensure compliance of underwriting operations with state and federal regulations and divisional policies and procedures. Research and respond to field, customer, and insurance department complaints.
• Implement policies and practices to promote profit and growth.

Specialized Knowledge & Skills Requirements
• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated effective management or leadership experience.
• Demonstrated Personal lines property underwriting experience.

Demonstrated analytical skills.
• Solid knowledge and understanding of insurance, underwriting guidelines and risk concepts in area of expertise.
• Demonstrated problem-solving and analytical skills to review complex cases and/or review lines or books of business.

Demonstrated experience in SQL, Excel and Access.

Licenses
• Not applicable.

Travel Requirements
• Up to 10%.

Physical Requirements
• Work that primarily involves sitting/standing.

Working Conditions
• Not applicable.

In this flex home/office role you will be required to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Keene, NH 03431; St. Joseph, MO 64507; or Phoenix, AZ 85034.
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We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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