• Collaborate with subject matter experts and other company leaders to implement changes that enhance the customer experience.
• Research the competition to develop opportunity and threat assessments.
• Direct end-to-end life cycle of department and corporate initiatives.
• Oversee implementation of product changes in compliance with laws and regulations.
• Lead with a continuous improvement approach.
• Develop and maintain strong technical expertise and knowledge within the product management team.
• Oversee research and insight gathering and analysis including competitive intelligence, customer empathy, develop pricing models and analysis, and innovation methodology.
• Develop customer product strategy including customer segmentation, roadmap development and maintenance of product backlog. Collaborate with product management for opportunity identification, enterprise service linkage, vendor management and research.
• Execute and oversee lean product innovation processes to test-and-validate product needs using minimum viable product and other concepts.
• Develop and oversee process for launch of products, services and enhancements. Ensure overall compliance and financial viability.
• Identify and develop expansion strategy in partnership with appropriate distribution partners to increase exposure of product to appropriate new markets.

Specialized Knowledge & Skills Requirements
• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience developing insurance product/line of business strategies.
• Extensive knowledge of leveraging customer, market, and competitor intelligence.
• Extensive knowledge and experience with lean innovation, agile or other development/innovation approaches.
• Extensive knowledge of market research and marketplace and regulatory trends.
• Extensive knowledge and understanding of auto insurance product design, pricing and product management.
• Solid knowledge and understanding of advanced financial and data analysis techniques.
• Demonstrated experience leading projects in product development and product management.
• Demonstrated experience with profit and loss accountability.
• Demonstrated experience in driving to results in one or more of the following areas: sales, product lines, claims, or other core business functions.
• Demonstrated experience managing and leading large complex projects or programs with a cross-divisional impact toward intended results.

• Solid knowledge and understanding of root cause analysis and processes.

Demonstrated experience in an Auto Insurance product role.

• Licenses
  • Not applicable.
  
  Travel Requirements
  • Up to 10%.
  
  Physical Requirements
  • Work that primarily involves sitting/standing.
  
  Working Conditions
  • Not applicable.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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