At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities that will put customers at the center of what we do best - protecting and restoring their dreams when they need us most. We're leveraging our expertise, technology, and new ways of working to actively reinvent one of America's largest industries-creating a positive impact that empowers our customers, communities, and company to thrive. We are problem solvers who ask critical questions and consistently tackle challenges big and small. Together, we disrupt what's expected of insurance. Investigates and maintains highly complex property/casualty claims. Determines liability, secures information, reviews coverages, arranges appraisals, and settles claims. Demonstrates experience to perform all areas of claim adjustment activities with the highest degree of competency and independence. May specialize in liability, property or catastrophe claims. You will report to the Large Loss Manager. W are looking to fill 4 openings.
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Preferred Qualifications:
Extensive experience in Large Loss Adjusting or a minimum of 5 years as a Property Staff Adjuster.
Proficiency in writing estimates using Xactimate.
In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.
AmFam Group Locations:
Madison, WI 53783; Boston, MA 02110; Atlanta, GA metro area;
Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St.
Joseph, MO 64507; Phoenix, AZ 85034
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Position Compensation Range:
$84,000.00 - $139,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities
- Investigate origin and cause of high exposure claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc. Checks for prior claims and recognizes environmental exposures.
- Participate in High Damage Reviews (HDR) to address coverage issues and exposure. Handle claims on a good faith basis.
- Handle 1st party claims.
- Conduct virtual inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
- Respond to customer inquiries, makes appropriate decisions, and closes file as needed.
- Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses. Interprets claim history coverages.
- Make independent decisions but recognizes when assistance is needed.
- Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
- Serve as a mentor and subject matter expert for less experienced adjusters.
Specialized Knowledge & Skills Requirements
- Demonstrated ability to handle 1st and 3rd party, multi-line claims across our operating territories.
- Demonstrated experience providing customer-driven solutions, support or service.
- Demonstrated ability to efficiently and effectively handle complex claims.
- Extensive knowledge of policies and endorsements coverages.
- Successfully applied knowledge of each phase of the claim handling process.
- Obtain state specific property casualty claims licensing as required.
- Up to 10%.
- Work that primarily involves sitting/standing.
- Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.
- Offer to selected candidate will be made contingent on the results of applicable background checks.
- Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
- Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position.
We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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