At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities that will put customers at the center of what we do best - protecting and restoring their dreams when they need us most.
You will work in the field and report to the Property Claim Manager and handle homeowner property field claims. You must be located within the Waco/Temple/Killeen market areas to be considered. A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use.
Position Compensation Range:
$56,000.00 - $92,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
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Responsibilities:
- Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
- Identify complex issues and seek assistance as needed. Handle claims on a good faith basis.
- Handle both 1st party claims under multiple policy types and numerous endorsements.
- Conduct on-site inspections when needed, evaluate damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
- Respond to customer inquiries, make appropriate decisions and close file as needed.
- Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and apply to all parties for assigned losses
Requirements:
- Demonstrated experience providing customer-driven solutions, support, or service.
- Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
- Demonstrated experience handling moderately complex claims, or other equivalent experience.
- Solid understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
- Solid knowledge of each phase of the claim handling process, or other equivalent knowledge.
Licenses
- Valid driver's license required plus an acceptable driving record.
- Obtain state specific property casualty claims licensing as required.
Physical Requirements
- Ascend or descend ladders, stairs, scaffolding, ramps, poles and the like. This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes or other locations.
- Move self in different positions to accomplish tasks in different environments including tight and confined spaces.
- Adjust or move objects up to 50 pounds in all directions.
Offer to you will be made contingent on the results of applicable background checks.
Offer to selected you is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position unless otherwise specified in the posting.
The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.
In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home and/or in the field handling claims, typically within a 2-hour drive time radius. A company fleet vehicle is provided with the position. You must reside within a 50-mile radius of the following location: Waco, TX.
On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.
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We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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