You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
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Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
The DDI team is responsible for DNS, DHCP, and IP addressing for the global American Express network. In addition to providing first-class fulfillment services, we must also provide architectural oversight, implement hardware and software upgrades and patches, provide 24/7 operational support, and support various customer requests.
How will you make an impact in this role?
- Demonstrates analytical thinking - recommends improvements and conducts experiments to prove/disprove them
- Communicates effectively with product and cross functional teams to prioritize features for ongoing sprints and managing a list of technical requirements based on industry trends, recent technologies, known defects, and issues
Responsibilities
- Providing technical leadership and organization for the team
- Consulting with business and technology customers
- Maintaining relationships and alignment with technology peers
- Maintaining relationships with hardware/software vendors
- Supporting Automation teams with new and improved features
- Supporting other peer teams with projects, goals, initiatives
- Documenting policies, standards, procedures
- Documenting current environment and architectural changes
- Documenting and addressing risks and issues
- Supporting operational escalations
- Providing mentorship for the team
Qualifications
- Advanced knowledge of DNS, DHCP, IP addressing
- Advanced knowledge of Linux operating systems
- Advanced knowledge of TCP/IP networking and application architecture
- Intermediate knowledge of various technologies (e.g., Voice, Messaging, Firewall, Load Balancing)
- Intermediate knowledge of server hardware platforms
- Experience with in-depth problem solving, analytical analysis, reporting and the ability to articulate and present to leaders and key partners
- Strong industry knowledge of the newest technologies, domain expertise and its relevance to the American Express environment
- Ability to lead, manage, influence, collaborate and drive vendor direction to deliver innovated solutions that are conducive to the team and American Express
- Show personal integrity, build trust, and can collaborate across the organization.
- Motivates and inspires team members to work together and get results
- Excellent written/verbal skills and able to adapt a message to the appropriate audience
- Strong critical thinking and decision-making skills to deliver results
- Bachelor of Science Degree in Computer Science or Computer Science Engineering, or related field is preferred
Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid or onsite arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite or in a hybrid model (combination of in-office and virtual days).
US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.