We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.
Scaled Customer Success Manager
Description
Are you passionate about driving valuable customer outcomes and eager to thrive in a fast-paced, innovative tech environment? As a Scaled Customer Success Manager, you'll have the opportunity to manage a diverse portfolio of 35+ accounts, working across key stages of the customer journey. You'll lead adoption and engagement strategies using proven playbooks, while tapping into customer insights to deliver personalized, data-driven solutions.
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In this role, you'll be at the heart of operational excellence-analyzing customer behavior, optimizing engagement, and ensuring each client gets the right value at the right time. You'll collaborate with dynamic teams across Alteryx, including Sales, Marketing, Data Science, Product, and more, to drive meaningful ROI and enhance customer satisfaction.
If you're ambitious, ready to learn, and excited to make an impact, this is your chance to accelerate your career in a supportive and growth-oriented environment.
This position can be remote within Czechia.
Responsibilities
- Build strong relationships with key stakeholders, including economic buyers and license administrators, to guide them through a tailored and impactful license activation journey.
- Own and manage a portfolio of customers, driving adoption, maximising value, and ensuring long-term retention and growth.
- Solve customer challenges by connecting them with the right resources through various digital channels, including email, webinars, blogs, and more.
- Capture and document success stories, leveraging proven outcomes to support account expansion and deeper customer engagement.
- Act swiftly on data-driven insights, using Gainsight to prioritize and address key actions that will elevate the customer experience across your portfolio.
- Implement and refine best-in-class engagement strategies, while continuously providing feedback to improve and innovate the customer experience.
Required Qualifications/Skills
- 2+ years of experience in Customer Success, Consulting, Project Management, Sales Engineering, Analyst, or a similar internal or external customer-facing role.
- Speak fluent German & English
- Growth mindset with a passion for innovation, learning from failure, and driving continuous improvement.
- Eager to learn and work with analytics software with both technical depth and broad understanding
- Data-driven thinker and creative problem-solver, comfortable diving into analytics to uncover actionable customer insights.
- Strong communicator, adept at sharing the impact of customer-facing activities through clear, compelling weekly & quarterly reporting
- Skilled at quantifying customer outcomes and confidently communicating them to both internal teams and external stakeholders.
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Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.