We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.
The Director, Professional Services is a leader who is both highly technical and business oriented, capable of leading discussions with technical IT teams and business executives. They lead a team of consisting of technical and analytical consultants to help customers build analytic maturity across their enterprise. In this role you will develop a reputation as both an Analytics expert and a point of escalation for your team. You will be a capable and responsive people manager as well as part of the front line helping your team support their assigned customers. Alteryx Consulting teams drive value for the client and for the Alteryx organization, so this leader needs to be knowledgeable and interacting with internal and external clients on topics including:
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- Understanding client needs, incl. core business processes for which Alteryx is used, as well as industry-best practices
- Maintain tight integrations with Product Management on new features, capabilities, and innovation
- Evangelizing and providing thought leadership through external content such as blogs, whitepapers, and conference presentations
- Partnering with leaders across Sales, Sales Engineering, Customer Success, Professional Services to provide technical expertise and guidance on business cases
- Understanding Fortune 500 company enterprise deployment requirements
- Scaling knowledge across the organization through technical enablement to help team members grow and provide more value
Responsibilities
- Lead and Inspire: Manage a team of consultants, fostering a culture of collaboration, learning, and high performance.
- Client Engagement: Understand and anticipate client needs, including core business processes and industry best practices, to provide tailored solutions.
- Collaboration: Work closely with Product Management to align on new features, capabilities, and innovations.
- Thought Leadership: Evangelize analytics through external content, such as blogs, whitepapers, and conference presentations.
- Cross-Functional Partnership: Collaborate with Sales, Sales Engineering, Customer Success, and Professional Services to provide technical expertise and develop compelling business cases.
- Enterprise Understanding: Gain insights into Fortune 500 enterprise deployment requirements to better support our clients.
- Team Development: Scale knowledge across the organization through technical enablement initiatives, enhancing team capabilities and client value.
What You'll Do:
- Identify the skills and experiences required to ensure successful customer journeys across varying timelines and requirements.
- Attract and retain top talent to build a high-performing consulting team.
- Model best practices in world-class consulting services and maintain adherence to company methods and procedures.
- Stay updated on Alteryx solutions and industry trends to enhance credibility and effectiveness in post-sales scenarios.
- Manage team utilization and cross-training initiatives, ensuring proactive engagement with customers to establish and achieve critical goals and KPIs.
- Provide guidance on consulting projects and special initiatives as needed.
- Participate in ongoing training to deepen your product knowledge and understand competitive landscapes.
- Communicate effectively with customers and partners through various channels regarding service delivery.
- Collaborate with sales leaders to optimize processes and cultivate a culture of success and teamwork.
- Develop training materials and process guides to support team enablement.
- Maintain a comprehensive understanding of AWS, Azure, and GCP cloud services, ensuring your team leverages these integrations effectively.
- Work with Systems Engineers and technical experts to strategize cross-training and knowledge transfer opportunities.
Qualifications:
- 5+ years of management experience, with a preference for experience leading remote teams.
- 6+ years of experience in technical implementations, sales engineering, or analytics consulting.
- Proven ability to navigate complex selling situations involving multiple departments and executive levels.
- Demonstrated mentoring skills, providing constructive feedback and developmental support to direct reports and peers.
- Experience in setting long-term goals and guiding projects, people, and processes toward successful outcomes.
- Strong problem-solving abilities and sound judgment in decision-making.
- Ability to thrive in a fast-paced, evolving work environment.
- Willingness to travel up to 50% as business needs arise.
Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.
This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant's capacity to serve in compliance with U.S. export controls.