We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.
As Senior Digital Customer Success Manager, you will manage and drive expansion opportunities for 50+ accounts at different stages in their lifecycle. You will monitor their engagements with the Alteryx platform, lead & partner in innovative scaled projects and consistently deliver specific customer outcomes through data-driven behavioral triggers. You will have a proactive approach to both customer engagements & group projects and excel at personalizing customer success at scale. AS DCSM, you will work cross-functionally with other departments in to drive value, enhance ROI and optimize satisfaction for each customer you engage with.
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Responsibilities
- Use data to drive relevant, timely, programmed, and automated communication to your customer coverage proactively.
- Consistently capture customers' Critical Business Issues, solutions & value for internal & external stakeholders to be held accountable & educated.
- Lead the creation & optimization of a Digital Program for Customer Success.
- Be an advocate and spokesperson for the Success at Scale business as part of cross-functional programs delivering on customer experience.
- Provide insights into streamlining processes and recommend enhancements.
- Demonstrate thought leadership and contribute towards team culture through mentoring, program lead & or feedback.
Required Skills/Qualifications:
- Minimum 3 years' experience as a CSM, Consultant, Sales, Sales Engineer or similar Customer Facing role, including 2 years' experience in Data Analytics or related Data Management field.
- Native German speaker
- Proven record of execution & accountability against targets/projects
- Demonstrated ability to deliver on customer outcomes through a balance of human-led and digital-ed activities.
- Experience owning project/programs that drive measurable value and results for clients.
- Project management & vision/solution mindset when working in groups or as an individual.
Nice to have's
- Alteryx Micro-certification
- Experience using Gainsight
#LI-SB
Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.