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Digital Customer Success Manager - Events

AT Alteryx
Alteryx

Digital Customer Success Manager - Events

Bangalore, India

We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

As a Digital Customer Success Manager you will specialize in 1:All customer event delivery across the customer lifecycle. This role requires effective communication, focused on ensuring a positive experience for attendees. As part of the Digital Customer Success team, you will work to execute, build & innovate tailored digital events to drive engagement with specific customer profiles (Decision Maker, Administrators & End Users) using the right content at the right time.

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Responsibilities

  • You will be the one who delivers the weekly scheduled events.
  • Tailor communication to resonate with the specific needs and interests of the target audience.
  • Develop strategies to maximize attendee engagement before, during, and after events.
  • Monitor audience feedback and make real-time adjustments to improve the event experience.
  • Develop strategies to scale these programs further through pre-recorded experiences and on-demand experiences.

Required Qualifications/Skills

  • Core & Advanced Certification in Alteryx Designer (Alteryx Knowledge Advantageous).
  • Proven experience in event delivery (Remote Delivery Advantages)
  • Sharing & reporting on the impact of your customer-facing activities.
  • Ability to work efficiently under pressure and adapt to changing circumstances.
  • Proficient in event management software and tools.
  • Have a growth mindset that see's change as a positive & is comfortable with failing fast.
  • Fluency in Portuguese
  • Working hours will be in America timezone (MST)

#LI-MP1

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.

Client-provided location(s): Bengaluru, Karnataka, India
Job ID: alteryx-R10054
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • Fitness Subsidies
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Some Meals Provided
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Pension
    • Company Equity
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)