At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Under general supervision, the Analyst III is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use.
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Who is Allstate:Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its 'You're in Good Hands®' promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. Role Designation: Home-BasedBenefits to joining AllstateFlexible Work ArrangementsEmployee discounts (15% on auto and property insurance, plus many other products and services)Good Office program (receive up to 400$ back after purchasing office equipment)Student Loan Payment Matching Program for Government Student loansComprehensive Retirement Savings Program with employer matched contributionsAnnual Wellness allowance to support employees with improving health and wellbeingPersonal reflection dayTuition ReimbursementWorking within the community and giving back!Job DescriptionReporting to the Manager Claims Auto Field, the Virtual Claim Specialist Damage Estimator (VCH) ensures we deliver on our promise to help restore our customers after they had a loss in a fast, fair and efficient manner. You will create damage repair estimates virtually through photos and/or video and negotiate supplements with repair facilities.Accountabilities:Reviewing damage photos & claim file loss details to validate damages are loss relatedCreate a loss damage estimate that accurately represents known damagesExplain the repair estimate to the client and negotiate a settlementExplain the rental processEnsure the delivery of individual results within appropriate metrics, including quality, quantity timeliness, productivity and customer satisfactionProvide on the job training and feedback for team members as requested by managerRecommend and implement changes and or enhancements to claim policies, Best Practices, procedures and continuous improvementSupport effective partnerships with agents and brokersEnsure compliance with overall ACG, and regulatory, legal and ethical policies and requirements, including but not limited to Sarbanes Oxley, Privacy, Security and governance, to ensure adequate mitigation of risksAttend industry seminars relative to automotive repairProvide ongoing technical advice and guidance to Claim Assistants and Claim AdvisorsMake claim decisions that fall within the scope of the Claims Best Practice and within personal authority levelQualifications:Minimum University degree/College diploma or equivalent work experienceTechnical Diploma or equivalent training in auto body repairExperience in estimating vehicles using ADP or Mitchell systemsMinimum 1-3 years auto damage estimating experienceMust be I-CAR Platinum or currently working on attaining this designationEnrolled in, or completion of, CIP designationStrong customer service skillsExcellent organizational skillsExcellent negotiating skillsExcellent written and verbal communication skillsKnowledge of Assistplus, the auto policy and auto repair proceduresProficient keyboard skills and computer literacyAllstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.
Skills
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®