At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Our team is growing, and we are actively looking to hire a Team Lead Claims Auto Total Loss
Reporting to the Senior Manager Claims Delivery, the Team Lead Claims Auto Total Loss position is accountable to providing support to the Total Loss Auto Delivery team in achieving their loss/expense cost containment and customer experience objectives as well as efficiency and effectiveness and employee engagement.
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Accountabilities:
- Provide continuous support to the Manager Claims Auto with duties assigned as needed
- Provide support with training, mentoring and coaching for the Claim Advisors, Total Loss Auto
- Assist with claims file reviews, shadowing and observing advisors to ensure the delivery of individual results, which include metrics for quality, quantity, timeliness, productivity and customer satisfaction
- Ensure compliance with overall Allstate, and regulatory, legal and ethical policies and requirements
- Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement methodologies
- Collaboration with the Claim Manager to drive and deliver on departmental objectives
- Provide ongoing direction to the team to achieve objectives
Qualifications and Experience:
- Minimum of 2-3 years of experience in an insurance claims environment;
- Previous Total Loss experience an asset
- Strong knowledge and understanding of the Auto Policy
- Enrolled in, or completion of, CIP designation
- An in-depth understanding and working knowledge of Claims Best Practices
- Collaborative mentoring & coaching skills
- Ability to work independently and with teams
- Strong influencing skills with the ability to embrace change
- Advanced knowledge of business technology systems such as A+, PLUS & Focus, Claim Center experience not required but an asset
- Strong working knowledge of MS office, Word, Excel.
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®