At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Associate II is responsible for obtaining first notice of loss reports for non-complex auto and property claims through an Express Claim Center. The individual handles customer questions on process, policies, and next steps, and updates claim information.
Key Responsibilities
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• May schedule inspections, send out mitigation vendors or contractors to customer property or set up housing arrangements as needed
• Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Receives, screens, and routes incoming telephone calls and other electronic correspondence
• Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers
• Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
Education
• High School Diploma or GED (Preferred)
Experience
• 0-2 years experience (Preferred)
Supervisory Responsibilities
• This job does not have supervisory duties.
Skills
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®