Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat.
Job Description
Reporting to the Director, Digital Products, the Senior Product Owner plays a key role in driving the product strategy to fruition throughout the development of customer-facing digital product features and technical enhancements associated with Allstate Identity Protections (AIP) technology platform. The incumbent is expected to partner with business stakeholders, engineering teams, and digital product teams in a way that measurably drives value for our subscribers, partners, and business stakeholders.
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ESSENTIAL FUNCTIONS
Execution of Product Strategy:
- Collaborate with business stakeholders to define and advance a differentiated product strategy, ensuring it aligns with company goals and capabilities.
- Distill product roadmap into specific and incremental product and platform initiatives, features, and enhancement for engineering teams to build and deliver.
Business Requirements, Story Development & Backlog Management
- Continuously make use of product analytics, user research and stakeholder feedback to inform data-driven product improvements and iterations.
- Facilitate initiatives discovery & framing sessions across consumer journeys to identify where enabling technology (features) needs to be built and/or modified.
- Create and maintain a 60-day actionable backlog with a 6-month roadmap for each digital product.
- Engage with key business and technology stakeholders to gather technical and functional requirements, artifacts, documents, and acceptance criteria.
- Own user story mapping and dependency mapping to capture and prioritize features based on user value and impact to OKR's.
- Create clear, concise, value driven user stories, acceptance criteria, and other product requirements based upon product strategy and business needs.
- Drive clarity through communication of priorities within the product backlog to eliminate unnecessary distractions for engineering teams while articulating how initiatives contribute to product vision and company value.
Sprint Planning and Execution:
- Partner with engineering teams and stakeholders to align on lean business canvas, acceptance criteria, definition of ready, minimum viable product, and measurable outcomes to enable the successful delivery of multiple digital product teams.
- Define, promote, and drive consistent demo culture to illustrate progress against intended outcomes across stakeholders at all levels.
- Partner with engineering teams to continuously assess progress and issues to determine if features and/or enhancements require changes or prioritization.
- Partner with stakeholders to measure and evaluate key performance and delivery metrics (key customer interactions, mean time to resolve, change success rate, release frequency).
- Partner with User Experience teams to ensure a cohesive CX with a continuous assessment of user journey's friction points and design industry trends.
- Partner with engineering teams to refine the prioritized user stories, ensuring compliance with the Definition of Ready.
- Promote a collaborative and consultative environment within product and engineering teams with the goal of communicating key issues and priorities as well as aligning teams to work toward a common goal.
Required Knowledge, Skills & Abilities
- Skilled in effectively communicating with users and internal business and technical stakeholders to understand requirements, articulate ideas, and influence decisions.
- Proficiency in translating business requirements into technical definitions and activities that engineering teams can act on.
- Deep understanding of how product features integrate with internal and external IT platforms, systems, and API's.
- Experienced in identifying root causes of issues and quickly moving to practical and holistic data-driven technical solutions.
- Proficiency in applying and adapting agile principles and best practices, such as Scrum & Kanban, throughout the software development lifecycle.
- Capable of prioritizing product features and platform enhancements based upon business value, customer needs, and technical constraints.
- Expertise in managing relationships with internal and external stakeholders including product managers, engineering teams, and business leaders.
- Proficiency with project management tools such as Jira and Confluence.
- Familiar with software engineering best practices, including code review process, unit testing coverage, static analysis and how these affect the Definition of Done and estimation of user stories.
- Ability to stay current with latest industry trends, competitor products, and emerging technologies.
- Skilled in applying project management techniques throughout the software development lifecycle to include initiating, executing, monitoring, and closing phases and the necessary experience to combine best practices from Agile and Waterfall frameworks (e.g., PMI-ACP).
EDUCATION, EXPERIEINCE, & CERTIFICATIONS
- Bachelor's degree or equivalent years of professional experience in Computer Science, Information Technology, Business Administration, or a related field is preferred.
- Technical background is preferred
- 5 or more years of experience as a software product owner in agile environments, focused on delivering digital product features and/or enhancements to IT Platforms. Experience with Mobile applications is preferred.
- Training or certification as a professional scrum product owner (PSPO) or certified scrum product owner (CSPO) or Pragmatic Institute Foundations is an advantage.
AIP2024
AIP Compensation:
The offered annual salary is between $120K and $130K only and eligible for up to 20% of annual salary as performance bonus.
The compensation mentioned below comprises the whole range of this and related job profiles in this job family
Skills
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Compensation
Compensation offered for this role is $92,560.00 - 166,465.00 annually and is based on experience and qualifications.
At Allstate Identity Protection, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of The Allstate Corporation. We go beyond the typical identity theft protection! Our Allstate Digital Footprint™, identity theft and credit monitoring services, fraud remediation and restoration services help our subscribers safeguard their personal information, data they share online, and the relationships they treasure.
Employment Criteria: The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen
Work Environment: Except for our Customer Care roles which necessitates onsite work, most other roles are remote. AIP is a remote-first company; however, our roles are open to in-office or flex work if you live in a city with a physical office location
Physical Demands: We primarily collaborate with our colleagues through virtual meetings and office collaboration tools. Employees will have to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity machinery, as necessary. Employees must be able to remain stationary for extended periods and must be able to observe and interpret written and/or verbal communication.
Additional Information: AIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We are committed to the full inclusion of all qualified individuals. As part of this commitment, AIP will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please let us know if you need a reasonable accommodation.
AIP uses the E-Verify employment verification program.