At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Senior Manager, Property Claims is responsible for designing, developing, and implementing projects and initiatives with their assigned field discipline that aligns with Claims strategic direction and supports strategic goals. The individual analyzes results and develops strategies and action plans to lead the property department in the achievement of operational goals related to customer service, loss cost management, and expense controls.
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Role Designation: Home Based
Accountabilities:
People Management
- Strategically collaborate with the Director level
- Provides, maintains, and monitors Manager authority levels
- Ensure workload is evenly distributed amongst the Managers
- Lead Manager team huddles
- Conduct MOR meeting with Manager Direct Reports
- Work with Managers on their Performance Assessment Plans
- Salary planning with Managers for their Direct Reports
Operational
- Manages and resolves escalated customer communications, concerns, conflicts, or issues that fall within the authority level between the Manager and Director
- Releasing cheque holds that fall between the Manager and Director authority level
- Review analysis of key metrics and operational reports from Finance, Corporate Risk and Delivery teams and initiate plans to improve claims processes and the customer experience
- Review Quality Assurance results and ensure proper feedback and coaching is provided to the Claims Advisors through managers' weekly huddles and one-on-ones
- Collaborate amongst all key stakeholders, including Design department and Delivery Leadership, to define, develop, and implement recommendations for operational, loss cost, and/or expense reduction improvements
- Lead discussions with their Direct Reports and teams to implement change management initiatives while working closely with their Director to ensure consistency in messaging
- Participation at industry committees
Qualifications:
- 10 or more years of related experience
- 5-7 years' experience in people management within Claims, specifically property
- Advanced knowledge of:
- Insurance policy, coverage, and regulation;
- Claim processes, policies, procedures, claim systems, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
- Analytical procedures to reconcile, manipulate, and recognize patterns of data
- Problem-solving and preparation of complex reports for analysis
- Advanced negotiation and/or arbitration skills
- Advanced conflict management and problem resolution skills in managing internal and external customer relationships
- University Degree/College Diploma
- CIP or working towards CIP designation
Bonus qualifications:
- Multi-provincial claims knowledge and proficiency
- Continuous Improvement and process design experience
- Experience with Xactimate, Symbility and Guidewire.
Skills
Business Acumen, Business Communications, Coaching, Conflict Management, Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Problem Solving, Results-Oriented
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®