At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Under limited supervision, the Senior Field Claim Specialist Auto is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual virtually or physically inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, completes total loss valuation and negotiates complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use.
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Key Responsibilities
• Documents a claim file with notes, evaluations, and decision-making process
• Summarizes documents and enters into claim system notes
• Evaluates diminished value in a complex claim
• Prepares damage estimates or valuation for complex claims and locates parts
• Investigates complex files, reviews damage, take photos, and determines reparability or total loss
• May work the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines repairability and if repairs can be settled rapidly
• Responds to complex arbitration contentions
• Negotiates and settles complex claims in accordance with business unit best practices
• Initiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate parties
Education
• 4 year Bachelors Degree (Preferred)
Experience
• 2 or more years of experience (Preferred)
Supervisory Responsibilities
• This job does not have supervisory duties.
Education & Experience (in lieu)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Skills
Automotives, Customer Experience Management, Negotiation, Time Management
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®