Job Summary:This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.Key Responsibilities:Resolve routine, complex, and unique questions/issues.Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation.Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).Working knowledge of insurance policies and related processes and procedures.Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer's part and updates as warrantedRemain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.Inputs and tracks into the appropriate databases.Supervisory Responsibilities:This job does not have supervisory dutiesPreferred Qualifications:Education and Experience High school diploma or equivalent experience2-3 years of customer service experience preferredFunctional SkillsExcellent level of communication skills (both written and verbal)Excellent computer skills, including typing proficiency, multi-tasking between online applications, working knowledge of Microsoft© products (Outlook, Excel, folders)Flexible and adaptable to business requirements for changes needed to service the customerCollaborate with peers and management on special projects and committeesApply good use of time management skillsAbility to prioritize and multi-task

At Integon, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.387.5841

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