Key Responsibilities

Projects/Testing/Special Projects: Project testing, regression testing, new product testing, product revisions

System Coding/Testing: Coding and testing of commission system (includes: creation of design documents, coding rules and rates, unit testing, migration to system test and production environments, and supporting system testing), database creation and maintenance

Quality Verification (QV)/Training: QV commission reports for data integrity; monthly QV of Commission Representative processing; monthly inquiry QV; oversight of department training, identifying training/coaching opportunities; coach Commission Representatives through written feedback and one on one coaching; run QV audit reports and provide recommendations on findings; create/update/maintain departmental policy and procedure documentation

Problem Escalation/Customer Service: Defect analysis and system resolution, Commission representative escalated inquiries (ACD call/email/letter), error reprocessing, establishing preventative controls or processes, problem analysis and resolution. Provides technical interpretation and advice of system operations

Workflow administration: Monitors workflow and distributes work to members of the commission tea

Compliance: Oversight of internal controls and Sarbanes-Oxley reporting for the commission team.

Education

4 year Bachelors Degree (Preferred)

Experience

2 or more years of experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Education & Experience (in lieu)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented

Compensation
Compensation offered for this role is $40,000.00 - 66,227.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the 'EEO is the Law' poster click 'here'. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click 'here'. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.