Key Responsibilities:

• Analyze business processes to identify inefficiencies and customer pain points using process mapping and mining techniques.
• Collaborate with team members to drive customer experience improvements across various initiatives.
• Assist in articulating findings and next steps to leadership, ensuring clarity and actionable insights.
• Learn and utilize process mining software and related tools.
• Work on real business problems as an analyst, providing data-driven recommendations for process improvements.

Qualifications:

• Currently pursuing a degree in Industrial Engineering, Business, or a related field.
• Experience or interest in data analysis, process mapping, and light coding.
• Strong problem-solving skills with the ability to take data, analyze it, and produce actionable recommendations.
• Excellent communication skills, with a focus on presenting complex information to non-technical audiences.
• A proactive learner who is eager to explore new tools and methodologies.

Additional Details:

• Start Date: May/June 2025

This internship offers a unique opportunity to gain hands-on experience in process intelligence and customer experience transformation, setting a strong foundation for a career in engineering, analytics, or consulting.

Skills
Analytical Thinking, Customer Centricity, Data Analysis Tools, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

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