At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.
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Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Benefits To Joining Allstate
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
Role Designation: Hybrid
The Director of Operational Resilience is a leadership role responsible for guiding a multi-layered team and driving cross-functional initiatives related to operational risk management. The role demands a deep understanding of regulatory requirements, particularly in the Canadian market, and the ability to collaborate with senior leadership, including the Chief Operating Officer. This leader will chair several key governance committees and will champion programs focused on business continuity, crisis management, distribution governance and third-party risk management.
Key Responsibilities:
Strategic Leadership:
- Directs and guides the operational risk management strategy for the enterprise.
- Leads the implementation of the Operational Risk and Resilience Management (ORRM) framework, balancing risk and return.
Operational Risk Management:
- Manages operational risk assessments across the organization, identifying trends, emerging risks, and significant issues.
- Responsible for independent challenges to first-line risk management activities, including thematic reviews and deep dives.
- Develops and manages a risk monitoring, reporting, and escalation structure to ensure optimal risk-return strategies.
Committee Leadership:
- Chairs key governance bodies such as the Operational Risk Council (ORC), Distribution Governance Committee (DGC), and the Crisis Management Orange Team.
- Collaborates with and influences operational leaders to ensure the effective management of enterprise-wide risks.
Regulatory Expertise:
- Familiarity with Canadian regulations and experience in implementing complex OSFI-mandated risk programs.
- Collaborates with regulators to ensure compliance and guide cross-functional teams through risk program rollouts.
Operational Resilience:
- Leads enterprise-wide initiatives to enhance and test operational resilience, including business continuity planning, crisis management, and third-party risk management programs.
Supervisory Responsibilities:
- This job has supervisory duties.
Education and Experience:
- 4 year Bachelors Degree (Required)
- Masters Degree (Preferred)
- 12 or more years of experience (Preferred)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Functional Skills:
- In-depth understanding of operational risk and governance, and working knowledge of the Canadian regulatory environment, including OSFI guidelines
- Experience in one or more key operational risk categories: Resilience programs: third-party risk management, business continuity, etc.
- Data driven decision-making skills
- Ability to demonstrate full command of risk management in situations of a difficult nature for a large project
- Have a mastery level of understanding of multiple areas of business knowledge to successfully meet work objectives, as demonstrated by the knowledge of Allstate's business units that relate to work responsibilities.
- Highly developed relationship management, influencing and leadership skills
- People management
- Program/project management
- Organizational, verbal, and written communication skills and ability to lead and influence at all levels of the organization
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.
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Skills
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®