Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description
The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance disbursements.
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Key Responsibilities:
- Delivers timely, accurate customer service ensuring the highest level of satisfaction
- Handles inbound telephone calls from borrowers, agents, carriers on their property insurance in order to resolve customer inquiries
- Updates records and note system as required
- Meets and maintains availability standards, schedule adherence and attendance guidelines
- Assists answering questions in the help desk
- Cross trains to assist with borrower follow ups
Functional Skills
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Must possess effective verbal and written communication skills
- Sound analytical skills
Education
High School Diploma or GED (Preferred)
Experience
0-2 years experience (Preferred)
Supervisory Responsibilities
This job does not have supervisory duties.
Education & Experience (in lieu)
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
At Integon, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.387.5841
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