Key Responsibilities

Independently partners with the development team through implementation of tactical voice and chat experiences to ensure user experience standards are met.

Consistently adheres to and advocates for the conversational AI design process in own work without oversight.

Independently plans, conducts and facilitates iterative evaluations of conversational AI designs (usability testing, mock-up interviews, heuristic reviews, wizard of oz testing, A/B testing, qualitative and quantitative measures).

Uses conversational AI design knowledge to educate and inform project teams on the role of voice and chat design, drivers of profitability, and technical feasibility.

Proactively executes conversational AI design, and alerts leads or managers to issues or scope changes that will jeopardize timelines, even beyond own work.

Regularly contributes ideas for improving conversational AI design processes.

Consistent use of human-centered design methods and tools to analyze ambiguous conversational AI design problems and to execute solutions.

Consistently produces conversational AI designs that account for both user and business needs and technical feasibility.

Gains support for difficult decisions and enlists commitment by involving others at all stages of the conversational AI design process.

Develops in-depth conversational AI design ideas and materials; ensures understanding of technical matters by non-technical decision makers.

Imbibes their passion and knowledge about conversation design, AI and information architecture into their designs.

Education

4 year Bachelors Degree (Preferred)

Experience

3 or more years of experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Education & Experience (in lieu)

* In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

#LI-AT2

Skills
Agile Design, Extreme Programming (XP), Iterative Design, Product Design, User Research

Compensation
Compensation offered for this role is $78,600.00 - 142,275.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click 'here' for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click 'here' for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the 'EEO is the Law' poster click 'here'. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click 'here'. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.