Claims Team Lead I (Supervisor) - Integon

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description
The Claims Team Lead is responsible for leading a complex and occasionally highly complex claim service process and/or directing the work of typically fifteen non-exempt, customer-facing staff. The individual supports the implementation of complex and occasionally highly complex operational initiatives that enable the achievement of Claim, Discipline, Claims Service Area (CSA) or Company business objectives.

• Manages, researches, and resolves complex customer communications, concerns, conflicts, or issues
• Summarizes documents and enters documentation with notes, evaluations, and decision-making processes into claim system notes and reporting platforms
• Gathers, analyzes, and evaluates complex claim processes or procedures; obtains facts and explains complex information
• Manages multiple complex work assignments with limited guidance provided
• Administers company Human Resources policies, seeking input from more experienced Team Leads or Claims Service Leaders as necessary
• Manages and coaches employees to ensure delivery of compassionate service and performance targets are met
• Proactively identifies and manages risk while eliminating barriers to help achieve business results
• Consistently meets band level behaviors, production, quality, customer, and/or unit goals
• Develops and maintains an environment of ethics and integrity that embraces all attributes of our shared vision

• 2 or more years of experience (Preferred)
• Experience managing teams/projects (Preferred)

• Applies advanced knowledge of insurance policy, coverage, and regulation
• Applies advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Applies advanced knowledge of analytical procedures to reconcile, manipulate, & recognize patterns of data
• Applies advanced knowledge of problem-solving and preparation of complex reports for analysis
• Applies advanced negotiation and/or arbitration skills
• Applies advanced conflict management and problem resolution skills in managing internal and external customer relationships
• May work within complex and occasionally highly complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise

• This job has supervisory duties.

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.