Training

• Virtual Training will last 11 weeks.

• Training is M-F 8a-5p, Virtual class is from 10 am - 3:30 PM CST (8/1:30 PST 9/2:30 MST- 11/4:30 EST)

• Licensing will be obtained during weeks 2 and 3 of onboarding. (Licensing must be obtained within 45-60 days)

• If you are licensed, it is your responsibility to keep up with CE, if you let your license lapse, you are responsible for fines/fees to reinstate.

• The rest of training you will learn how to process a claim, navigating our claims systems, phone system, documenting tools and resources we utilize.

• You will also get Xm8 and material identification training.

Workflow

If this is a fully remote, home-based role, you will work from an in-home professional office environment, free of distraction with secure internet connection.

Claims are handled on a graduated efficiency scale.

Daily claim volume will vary based on experience, business need and our ability to service our customers.

This role handles various property perils such as water, fire, and wind and hail claims, with primary focus on water. Mostly interior damage with some minor exterior damage.

This is a Moderate role that handles non-complex structural damages of under 25-30K or 4-5 rooms or less.

This role also handles contents/personal property of under 100 items and ALE under a few months.

For Hybrid IA role candidate would be in office Tuesday-Thursday and remote Monday and Friday w/rotational weekend duty

Work Schedule

Sunday - Thursday from 8a - 5p

Tuesday - Saturday from 8a - 5p

Monday - Friday from 9a-5:30p

All shifts require rotational weekend duty approximately once every 4 weeks, w/alternate day off during pay period.

* Participates in annual shift bid.

Performance

• We are in a pay for performance program. You will be evaluated and objectively scored on your Quality, Customer Service and Expediency and then we also have a behaviors component in which your leader will evaluate your engagement as an employee.

• There will be lots of feedback at Allstate to highlight ways we have found to be more clear, prompt, and effective.

• They will listen to your calls from your computer as well as evaluate your estimates before approval and some afterwards to ensure you are sticking to estimating guidelines.

• They will also evaluate your files for legal and quality compliance.

• Your performance will determine any merit (salary) increases for the following year. Those discussions take place in February/March of each year.

Allstate is looking for employees who are:

• Well Organized with Good Time Management

• Change Ready and Willing to Adopt New Technologies

• Direct and Decisive Decision Makers

• Clear and Concise Communicators

Skills
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented

Compensation
Compensation offered for this role is $18.27 - 31.25 per hour and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click 'here' for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click 'here' for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the 'EEO is the Law' poster click 'here'. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click 'here'. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.