Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description
The Claims FNOL Associate II serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties.

Job Description

Our Benefits

• Full paid during training

• Nine days of Paid Time Off (PTO) in addition to regular vacations

• Fully reported wages to IMSS and Infonavit

• Weekly food vouchers of $304 MXN

• Weekly Payment

• Life and burial insurance

• Parking On-site

• Wellness Center On-site

• Exclusive coffee shop on-site

• Special discounts at establishments

• Employee Referral Program

• Monthly activities and celebrations

• Establishes a connection with customers to gather and capture information, to file a first notice of loss claim

• Provides an overview of the basic claims process and information of a general nature to customers.

• Receives, screens, and routes incoming telephone calls and other electronic correspondence.

• Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards

• Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation

• Assist customers with scheduling auto and/or property inspections, and a rental car as needed

• Remain empathetic, and engaged during customer interactions.

• Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim

• High School Diploma/ GED or equivalent experience

• Call Center experience (Preferred)

• Insurance industry knowledge (Preferred)

• Ability to empathize with the customer.

• Performs routine tasks of basic complexity under general supervision.

• Computer Skills

• Good organization skills with timely follow-up skills

• Good oral and written communication skills

• Fully Bilingual (English/Spanish)