At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood.

Benefits :
Full paid during training
Nine days of Paid Time Off (PTO) in addition to regular vacations
Fully reported wages to IMSS and Infonavit
Weekly food vouchers of $304 MXN
Weekly Payment
Life and burial insurance
Parking On-site
Wellness Center On-site
Exclusive coffee shop on-site
Special discounts at establishments
Employee Referral Program
Monthly activities and celebrations

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About the Role :
Our call support associates are primarily responsible for contacting roadside assistance service providers and securing service for our customers.

In this role, you work with a sense of urgency and professionalism to ensure that a roadside service provider is dispatched effectively and efficiently, avoiding any unnecessary delays in rescuing the customer and meeting their expectations.

Key Responsibilities:

• Employ probing questions and actively listen to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation.
• Resolve routine, complex, and unique questions/issues.
• Ensure facilitation of first call resolution and customer satisfaction
• Acquire service providers and provide information to enable a fast, efficient rescue
• Provide high level of service.

Functional Skills:

• Strong empathy skills and a 'heart' for helping others
• Fully Bilingual (English/Spanish)
• Excellent level of communication skills (both written and verbal)
• Excellent computer skills, including typing proficiency and multi-tasking between online applications.
• Flexible and adaptable to business requirements for changes needed to service the customer.
• Apply good use of time management skills.
• Ability to prioritize and multi-task.

Education and Experience

• High school diploma or equivalent experience
• 2-3 years of customer service experience preferred

At Integon, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.387.5841

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