• Process insurance-related documentation queues by verifying extracted data, comparing against physical documentation for accuracy, reentering changes and updating system of record to ensure accuracy and completeness of database information.

• Provides service, information and procedural guidance to customers.

• Handles unique or complex customer interactions

• Utilize established procedures to guide decision-making

• Receives and responds to an assortment of communications with internal and external teams, agents, consumers and/or business partners

• Identifies need for process changes and assists with creating and maintaining standard policy and procedure documentation

This is an on-site and full-time position in Tijuana, Baja California.

Education and Experience

• High School Diploma or Equivalent (Required), even if the physical document is not available.

Functional Skills

• Ability to multi-task (i.e. talking and typing simultaneously)

• Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills

• Professional verbal and written communication skills

• Ability to navigate through multiple systems.

• Fully Bilingual (English/Spanish)

For this position, we offer up to $ 23,000 MXN. monthly before taxes.

Start date: October 11th

Last day to apply: September 30th

Apply today and be part of our team!

Compensation

At National General, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.