At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.
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Allstate Insurance has an exciting opportunity for Operations Associate- Non-technical (Voice)
Allstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team! Our focus is on creating extraordinary customer experiences, establishing connections through technology, and using continuous improvement in transforming how we settle insurance claims. Unexpected events are often unnerving, so it takes someone special to put the pieces back together for our customers.
This is the opportunity you've been looking for to truly impact someone's life! Start your claims professional career today as an Operations Associate and be part of our dynamic team!
Job Qualifications
You're a great match for this role if you:
- Experience in International Voice Process (Voice Experience Is a MUST)
- Have a bachelor's degree
- Can join immediately
- Experience : 1- 3 Years (Insurance Domain- Preferably Motor Insurance)
- Are known for clear and professional communication - both written and verbal
- Are organized and able to multi-task in a fast-paced environment
- Are flexible to work in 24/7 Shifts.
We Offer
- Competitive salary
- Medical coverage
- A culture of learning where you can expect to develop foundational skills for the future
- Opportunities for both personal and professional development
- Leadership teams that are communicative and engaged
- Impactful work by serving customers and the community in times of need
- Recognition and advancement opportunities
- Learn more about Allstate benefits @ https://allstategoodlife.com
Job Description
A Day in the Life:
- Communicates empathetically and timely with customers and helps them through their claim process in a fast, fair and easy manner.
- Will be reviewing claims, and doing follow up through calling (Outbound and Inbound calls)
- Retrieving Claim related documents, obtain additional information (if missing)
- Completing all necessary forms, and routes them to the appropriate parties
- Updating the claim information and handling the task
If offered the role, you will go through training. You will receive ongoing support, mentoring and coaching as you develop in your career.
Good Work. Good Life. Good Hands.
Primary Skills
Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management
Shift Time
Recruiter Info
Sumit Roy
srozb@allstate.com
About Allstate
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
Learn more about Allstate India here.