At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Claims Quality Assurance Associate Manager- High degree of Expertise in P&C Insurance
Key Responsibilities
Mature Quality Offerings:
Explore quality automation opportunities
Ensure Quality results provide actionable insights and drive business value
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Link processes to provide end-to-end quality view
High degree of Expertise in P&C Insurance
Run the Business:
Drives 100% adherence to the 'Quality Review Document' (Quality framework) requirements
Set strong governance plans to monitor team outcomes
Design audit mechanism to deliver business insights, suggest improvement opportunities for the identified metrics
Ability to foster new ideas and implement it with tangible outcomes
Ability to understand and influence business metrics with sustainable plan
Run projects and RCPS with definite outcomes
Provides coaching, mentorship and consultation to QA leads and QA associates
Liaising with onshore partners to achieve operational and strategic business goals
Evaluates and helps assure that all the QA planning and related decision-making supports the company 's established business visions and strategic goals
Ability to understand linkages in automation and liaise with teams for implementation
Drives optimization and efficiency within the teams
Transition Focus- Help to design Quality processes during transition to deliver Insights and efficiencies on the onset
Skills:
Bachelor's degree required
US Insurance knowledge mandatory
AINS certification will be preferred
Knowledge of Data visualization tools like Power BI, Tableau
Digital Mindset
Knowledge of Macros/VBA is preferred
Green Belt or Black Belt trained
6-8 years of experience in team management
Primary Skills
Business Administration, Business Planning, Business Process Development, Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Quality Control (QC), Results-Oriented, Strategic Management
Shift Time
Shift B (India)
Recruiter Info
Dipti Murudkar
dsudh@allstate.com
About Allstate
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
Learn more about Allstate India here.