Agency Assistant (Contract / Mississauga)

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Benefits to joining Allstate

• Complete Group Benefits Program customizable to your needs
• Working within the community and giving back!
• Opportunity for career development and growth.
• We work a 37.5 hour work week.

• Serve as the primary point of contact for all customer-related inquiries, ensuring a high standard of service and timely resolution of concerns.
• Oversee and manage front desk reception duties, including greeting clients, responding to inquiries, and handling incoming calls and correspondence.
• Manage and process regional inquiries related to billing, insurance policy updates, and general administrative support.
• Assist the Agency Manager with the preparation of quarterly reports, ensuring compliance with internal policies and industry regulations.
• Support the planning, coordination and execution of marketing events and initiatives to enhance customer engagement and brand presence.
• Administer the and maintain the monthly office expense process, ensuring accurate documentation and budget adherence.
• Coordinate and oversee the procurement of office supplies, including planning purchase orders and managing inventory levels.
• Perform additional duties as required, including serve as the Agency Health and Safety Representative.

• A minimum 1-year experience working in an office or customer service position.
• Previous Insurance experience is considered a strong asset.
  
  Ambition and capability to achieve a General Level One license.
• Strong to advanced level MS Office Skills: Excel, Word, PowerPoint, Outlook, etc.
• Previous experience utilizing CRM, Billing, or Accounting related software applications.
• Ability to work with cross functional teams and multiple stakeholders.
• Exceptional customer service skills.
• Strong time management and organizational skills
• High school diploma is required.