San Francisco
Who is Allbirds?
At Allbirds, we believe in using business as a force for good. We’re a global footwear and apparel brand with roots in New Zealand and headquarters in San Francisco. Since 2016, we’ve been on a mission to prove that comfort, design, and sustainability aren’t mutually exclusive. Our commitment to creating better things in a better way is fueled by a belief that the fashion industry needs to focus less on flash and more on thoughtfulness. We're a certified B Corporation, meaning we meet rigorous standards of social and environmental performance, accountability, and transparency. We’re dedicated to making the most sustainable products we can using premium natural materials - designed for life’s everyday adventures. In fact, TIME 100 named us for being one of the most innovative companies. Already calling our first shoe, the Wool Runners, the most comfortable in the world, and there is much more to come.
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We take our craft seriously, but not ourselves. As part of the Allbirds family, you can look forward to team lunches, product tests, fun company events, inspiring guest speakers, comfortable shoes, sheep puns, and lots of creative ideas.
What does the job entail?
We are seeking a dedicated and organized Quality Assurance and Compliance Manager to create and own processes for quickly ascertaining actual product defects across retail, factory and customer returns. You will identify any product issues and be able to clearly communicate any defects and product issues that arise. You will maintain social, market and labeling compliance by implementing mapping of suppliers and tracking of material certification, be the expert in testing and quality standards and understanding all labeling requirements.
What You'll Do:
Product Assurance
- Own all product factory and customer returns (to the warehouse/DC)
- Create and own process for quickly ascertaining actual product defects across retail
- Quality Assurance Training to the retail/distribution teams
- Own the product remediation processes (in DC)
- Manage FGT adherence for Enterprise standards
Social Compliance
- Maintain Factory Social Auditing
- Maintain Environmental Program
- Implement Traceable and Transparent Supply Chain
- Work with supply chain on CIP to reduce environmental footprint, lowering carbon score for manufacturing
Market Compliance
- Global market expert on retail compliance in all GEOs
- Be ahead of the markets in understanding new compliance needs across all our GEO’s
Labeling Compliance
- Be the expert in understanding and collating labeling requirements for all sales GEO’s
- Work with the markets to ensure any updates are communicated to the Distribution team and the RO ahead of each season
- Label data creation into the system to create our UPCs
- Shoe Size label creation
What are we looking for?
- 5-7+ years of Product Quality Assurance experience
- 5-7+ years of Compliance experience in the retail industry
- Strong analytical skills, detail-oriented and ability to multitask
- Be highly organized and drive change
- Superior written and verbal communication skills as well as interpersonal skills
- Highly motivated and able to thrive under pressure
- Team player, with a positive attitude, who is pro-active and owns accountability
- Shares company values and vision and is excited by the challenge of working in a dynamic start-up environment
- BA/BS or equivalent
What do we offer?
In Office: The pay range for this role is: $118,000 - $130,000 and must be performed in our San Francisco, CA corporate office.
Allbirds routinely evaluates pay rates, and the ranges are subject to change based on market rates and other considerations. We factor in a number of components when determining starting pay, including the job and level you are hired into, location, skillset, experience and peer compensation.
Benefits Overview:
When you join our flock at Allbirds, we offer competitive pay as well as bonus and equity for eligible roles, healthcare, retirement savings, and other great benefits for the whole being. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, please see the detailed list below.
- Health benefits include Medical, Dental, and Vision plans for employees and eligible dependents.
- Medical plan options include: PPO, HDHP (100% premium paid for employees, employees only pay premium for dependents), and HMO (in California)
- 100% Company paid OneMedical memberships available for members of certain medical plans.
- Company HSA contribution for enrolled HSA members.
- Financial benefits include: company equity for eligible roles, 401(k) with employer matching contribution (with immediate vesting and pre and post-tax options), Employee Stock Purchase Plan, company-paid life insurance for full time roles, short-term and long-term disability, pre-tax savings programs for eligible healthcare, childcare and commuter expenses for both full and part-time roles, medical travel expense reimbursement program for full and part-time roles.
- Unlimited PTO for full-time corporate roles, sick and vacation time for other roles, plus parental leave (with a new parent bonus for full-time employees), volunteering, medical & family care leave, bereavement, jury duty, and voting.
- Support benefits through Modern Health (free mental health benefit with coaching and therapy sessions), Employee Assistance Program and more.
- Other Perks include: the company discount (50%) on most Allbirds products, discount mall through LifeBalance, reimbursement on eligible wellness expenses (full-time employees) and cellphone and more for certain eligible roles.
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