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The Strategic Sourcing Delivery Excellence Team Intake / Triage Role ensures efficient execution of intake requests to Strategic Sourcing Team. The Intake / Triage Role will capture and proactively provide recommendations on how to improve strategies, instructions, processes and systems in support of operating as a World Class procurement organization and ensure operations continue as smoothly as possible year-round. This role will collaborate effectively with business, finance, legal, security and other key stakeholders to build relationships and provide excellent service and support. Collaboration may include interaction with Alight Executives and Senior Leaders. This means a deep knowledge and understanding of team structure, policies and procedures. The Intake / Triage Lead Role will also provide flexible support as needed to support all Delivery Excellence Team roles .

KRAs

• Promptly review incoming requests and triage additional details as needed to accurately route request. This means interacting with key stakeholders to understand who, what, when, how much etc. to ensure request is complete and ready to route to the appropriate Strategic Sourcing team colleague.
• Track and follow request progress to ensure timely actions and work with colleagues and leaders as needed to manage workflow.
• Monitor and periodically report volumes, turn around times, and other key metrics to demonstrate effectiveness and trouble shoot any parts of the process that may need attention or improvement. Identify trends and effectively communicate to Strategic Sourcing Leadership Team.
• Ensuring quality control: Work closely with stakeholders and team colleagues to ensure that the requests meet the necessary quality standards.
• Collaboration with internal teams: Frequently work with other departments, such as finance and operations, to ensure that procurement activities align with overall business objectives.
• Achieve operational efficiency for day-to-day activities and routine purchases.
• Demonstrated knowledge and understanding of procurement processes, purchasing lifecycle, requisition review, and change order processes
• Demonstrated analytical skills: Ability to analyze information and trends to make informed decisions.
• Demonstrated negotiation skills: Being able to negotiate / compromise with stakeholders to meet business needs.
• Demonstrated communication skills: Clear communication with all stakeholders. Strong written, spoken, and presentation in English language.
• Demonstrated financial acumen: Understanding of budgets, cost management, and financial analysis.
• Demonstrated problem-solving skills: Ability to address and resolve issues that may arise with procurement processes or stakeholder relationships.
• Demonstrated strong attention to detail: Ensuring accuracy and completeness in requests.
• Demonstrated strategic thinking: Ability to develop procurement strategies that align with organizational goals.
• Demonstrated relationship management: Building and maintaining strong relationships with stakeholders and internal teams.
• Demonstrated technical skills: Proficiency in procurement software and tools.
• Demonstrated ability to think critically; collaborate well with team members; adaptable; flexible; collaborate with other workstreams; team player and problem solver.
• Operates independently with little oversight or guidance.
• These skills are required for the Intake / Triage Role to effectively manage procurement activities and contribute to the overall success of the organization's supply chain operations.

Educational Qualification : Graduate

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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