With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

About the Role

The CSS Production Coordinator is responsible for the workflow/production coordination our Inbound and Outbound operations team. This includes the processes for the team with focus on service, quality, resource management, workplace safety, and metrics. The Production Coordinator will perform the same or similar functions as other members of the team for 50% - 75% of his/her time. This individual is the "go-to" person for the execution of daily processes and is the subject matter expert for one or more business processes. This role works closely with the business unit manager and other CSS leaders as needed.

Responsibilities

• Collaborating with cross-functional teams to streamline workflows and improve overall production operations.

• Serving as the expert for all equipment and processes associated with the core functions of service areas.

• Coordinating the flow of work and availability of people and equipment across the unit.

• Interacting professionally with internal customers, vendors, and CSS team members regarding processes, best practices, problems, etc.

• Motivating team members to maintain a clean and organized work environment.

• Influencing the team to utilize materials and equipment efficiently.

• Assisting in the development and maintenance of process documentation, job aids, and training to deliver consistent quality.

• Understanding of the processes and equipment to improve the flow of work through the unit.

• Performing the same or similar functions as other members of the team for a significant percentage of the time.

What We're Looking For:

Initiative and Judgement -This role will be using scanners, printers, and assembly equipment. We want to exceed our customers' expectations. We also want to ensure that each person gets the right information at the right time.

Time Management -Due to the time-sensitive nature of our work, this role will be working closely with Production Specialists. Management to balance incoming work with critical outgoing mail.

Communication - Issues arise, work changes, problems occur. Clear and timely communication to senior colleagues and management will be critical. Ensuring we deliver world-class service to our clients while constantly improving how we run our business. is key.

Flexibility - This role will be a part of all areas of the process including inbound, outbound, and inventory management. Each day will bring new challenges, and our team is expected to work together to get the job done.

Requirements

• Have a solid operations background with 5+ years experience in operations or production background.

• Have a high school diploma or equivalent.

• Have 2 - 4 years previous experience directing the work of a team.

• Have the experience or be able to quickly learn the working knowledge of the Canadian Postal processes.

• Have excellent organizational and customer service skills.

• Be willing to handle and lift items weighing up to 50 lbs with extended periods of standing.

• Be able to recognize need for change and influence teams to adjust quickly to workload/specific tasks .

• Be able to have flexible work hours and occasional overtime to meet client deadlines.

• Be will to participate in training sessions, meetings and cross-train in all areas of the operation.

• Be able to serve as the main contact for daily operations and specialize in specific business processes. Work closely with the business unit manager and other CSS leaders as needed.

Additional Skills:

• Verbal and written (English) communication skills exhibiting a firm understanding of business acumen. • Detail oriented with a high level of accuracy and accountability for work of the unit. • Recognizes the need for change. Influence the team to adjust quickly in regard to workload and/or specific tasks assigned. • Flexible and adaptable with business needs. Demonstrate an ability to recognize the need to change priorities. • Ability to plan, prioritize, and leads others as needed to complete work in a timely manner. • Team player with ability to work independently and lead others. • Ability to handle high volume and pressure situations. • Excellent organizational skills.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :
42,100 CAD
Maximum :
66,900 CAD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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