Payroll Subject Matter Expert
Australia, Remote
Our story
Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.
With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.
It's why we're so driven to connect passion with purpose. Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
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With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.
To learn more about us, visit stradaglobal.com
Role summary
The Payroll Subject Matter Expert is responsible in ensuring Payroll services are delivered according to all aspects of the contract in terms of timeliness, quality and in line with the agreed service levels.
Job Responsibilities:
- Manage and execute major projects, including annual events and transitions. Participate in delivery assurance activities, project closures, and hypercare planning.
- Drive process improvements, resolve complex issues, and ensure compliance. Support system changes, third-party interactions, and documentation.
- Ensure adherence to legislative changes, update guidelines, participate in audits.
- Extract, analyse and interpret large sets of data, identifying and rectifying inconsistencies and driving improved quality and integrity
- Develop and deliver training content, support operational quality, and contribute to pre-sales activities.
- Handle client communications, lead operations calls, and manage service levels and process improvements.
- Identify critical aspects of the end-to-end process that impact payroll, and work with the business to identify and embed solutions to avoid such issues arising
- Assist with the documentation of technical delivery manuals and knowledge management
- Assist with auditing systems to ensure they are compliant and carry out analysis of payroll data, processes and output.
- Drive change and continuous improvement to ensure efficiency across our payroll function
Position Requirements:
- At least 5 years operations management in BPO set up managing HR Payroll Services or HR Employee Services (or equivalent experience)
- Must have extensive experience in SAP and payroll system technology.
- Knowledge and understanding of Awards, EBA's & Legislation
- Proficient in HR processes, advanced project management, and problem-solving. Experience in client management, detailed-oriented, and able to manage multiple priorities.
- Expert in Australian payroll, able to guide clients as needed
- Excellent client relationship capability and proven experience managing accounts
We offer you:
- Hybrid/ Remote work set up (Australia remote available)
- Flexible work schedule
- Comprehensive benefits
- Career development
- Reward and Recognition opportunities
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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