Customer Service Agent- Virtual - Temporary

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Alight Retiree Health Solutions (ARHS) Sales and Service Center (SSC) Customer Service Agent (CSA)

Overview

Alight Retiree Health Solutions is a business unit within Alight that assists Medicare eligible retirees to select appropriate Medicare health plans. A Sales and Service Customer Service Agent may handle any customer who does or does not have an enrollment with Alight Retiree Health Solutions. Successful CSA's have a basic Medicare understanding. The Customer Service Agent responsibilities include making outbound calls and inbound calls to confirm/schedule/reschedule participant's appointment with a Benefit Advisor, answering inbound phone calls pertaining to the status of an application or general customer inquiries, respond to instant live chat requests from customers and assisting customers with website navigation and self-service options.

Required Experience:

• High school degree or equivalent.
• 1+ years customer service experience in a call center environment preferred
• Knowledge of Medicare health, prescription drug plan, vision, and dental enrollments preferred
• Strong written and verbal communication and rapport building skills
• Experience and general comfort level using Microsoft Word, Excel, computer telephony, internet, and computer tools

To be successful, you will need the following skills:

• Possess ability to talk and efficiently type simultaneously
• Ability to multitask across multi-functional work
• On camera visibility during any meetings, trainings, or per leadership request
• Takes initiative and demonstrates strong problem-solving skills
• Proven success in maintaining a calm and professional demeanor in a fast-paced business environment; able to deescalate
• Aptitude for understanding details of insurance or complex information
• Actively listening to participants to understand both verbal and non-verbal cues
• Researching options in proprietary Alight tools
• Demonstrating sustained confidence and resilience during challenging interactions
• Fully and accurately documenting all conversations and actions taken on each interaction

To perform this job successfully, a dedicated quiet home office/workspace is needed with stable internet connection. A home-based system test will be required to ensure speed and quality match company requirements (currently minimum speed is 100 Mbps). Cost for internet and/or phone services and equipment will not be reimbursable. Alight Retiree Health Solutions will provide a laptop, additional monitor, keyboard, mouse, and headset.

All positions require an applicant who has accepted an offer to undergo a background check. The checks run is based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Alight, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Alight's employment policies. You will be notified during the hiring process which checks are required by the position.

Alight is an Equal Opportunity Employer Committed to Diversity, M/F/D/V

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.