Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Position Overview: As an Implementation Specialist, you will play a pivotal role in the successful deployment of our solutions to our valued clients. You will collaborate closely with our stakeholders/clients to understand their unique needs and objectives, and then translate those requirements into effective implementation strategies. Your exceptional communication, configuration, and analysis skills will be instrumental in ensuring seamless integration and optimal performance of our solutions.


Responsibilities :


Configuration and Deployment - Execute configuration changes for process tools based on client requirements and project timelines. Testing - Conduct thorough testing of deployed configurations to ensure accuracy, functionality, and compliance with client specifications.

Ticket management - Utilize JIRA or similar ticketing systems to manage Implementation tasks, prioritize workloads, and communicate progress with the Account executives and relevant stakeholders.

Communication - maintain regular communication with account executives to provide updates on implementation progress, address concerns, and escalate issues when necessary.

Collaboration - Collaborate with cross functional teams including development, Quality assurance and client services to troubleshoot issues, identify solutions and streamline processes.

Documentation - Create and maintain comprehensive documentation of implemented configurations, processes and best practices for future reference and knowledge sharing.

Continuous Improvement - Proactively identify opportunities to enhance Implementation processes, tools, and methodologies to improve efficiency and effectiveness. Stakeholder

Management - Build and maintain strong relationships with stakeholders including clients, Account Executives, and Internal teams to ensure alignment on project goals, timelines, and expectations.

Qualifications:

• Bachelor's degree in computer science, Information technology, or a related field.

• Proven experience in Software Implementation, Configuration management or a similar role. Strong analytical and problem-solving skills with a keen attention to detail.

• Proficiency in using JIRA or a similar project management and ticketing tools.

• Excellent written and verbal communication skills with the ability to effectively communicate technical information to non-technical stakeholders.

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

• Certifications in relevant areas like SAFe CSM and PO certifications are desirable but not required.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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