Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Airbnb’s mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we’re looking to add a technical, hands-on, and mission-driven Technical Program Manager (TPM) for the Infrastructure team. This person will partner with our Developer Platform engineering & product teams to drive company-wide operability, observability, availability, CI/CD development and adoption programs to boost our developer productivity at Airbnb. They will partner closely with senior ICs and engineering directors across Airbnb on processes, strategy and execution.
The Difference You Will Make:
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We are looking for candidates who share our passion for tackling complexity, and delivering predictable and consistent results. This person should have a strong sense of ownership and ability to think and work strategically with stakeholders.
A Typical Day:
- Translate the high-level organizational objective to a series of executable projects
- Identify system requirements and work with various teams to build capabilities around systems, tools and technologies.
- Responsible for identifying technical dependencies, and aligning with stakeholders on how to manage dependencies which could impact the success of the project
- Maintain urgency by ensuring there is strong collaboration within multiple parts of the organization who may have competing priorities.
- Help define, operationalize and evangelize the responsibilities for service ownership at Airbnb.
- Regularly assess risks and opportunities; understand best practices, drive for process improvements, and find new ways of operating, with a focus on simplification and productivity.
Your Expertise:
- At least 10 years of work experience, with at least 8 years as a TPM or relevant experience.
- Experience leading programs managing large-scale complex technical roll-outs for large scale, cloud-hosted web applications.
- Experience working with customers on how their workloads can best leverage the underlying infrastructure.
- Experience working with both online and offline systems.
- Strong communications skills - able to capture customer requirements and distill customer-specific requirements and/or help onboard customers to the systems one has supported.
- Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.
- Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences.
- Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, leading data driven analyses, and influencing results
- Experience developing and fine tuning processes that speed work up, and flexibility to get things done.
- Detail-oriented and able to understand the bigger picture by using your technical expertise and problem solving abilities to prioritize and manage blocking issues.
- Experience working in a highly cross-functional environment where communication with multiple functions (Privacy, Product, Engineering, Data Science) is imperative.
- Excellent written and oral business communication and people skills, with the ability to influence stakeholders.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.