Senior Market Manager, Italy

The Community You Will Join:

The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and services, and executing Airbnb’s global in market strategy. With this focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.

The Difference You will Make:

As a Senior Market Manager, you will be responsible for the commercial success of a portfolio of hosts in your assigned territories in IT and you will also work with a cross functional team on the preparation for the biggest event of 2026, Milano Cortina. You will build Airbnb’s strong market presence in your assigned region by managing professional host accounts and supply acquisition of high quality inventory and by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management. You will help develop and iterate scalable localized supply management strategy for both developed and highly competed market destinations as well as nascent and relatively untapped new markets ultimately ensuring our long-term market success.

A Typical Day: 

• Directly manage accounts to meet and exceed quarterly/annual sales goals 
• Create and deploy scaled strategies to effectively manage & optimize both the largest hosts in your assigned region as well as the long-tail of hundreds of Professional Hosts in your region
• Develop and own the supply strategy for your assigned market - identify and execute on new ways to grow the number of professional hosts on Airbnb
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
• Prospect and onboard new, high quality supply in your assigned geography
• Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market 
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Hold regular optimization calls and business reviews with your partners
• Develop strong and long lasting partnerships
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners 
• Respond to and deliver exceptional service to your professional hosts  in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success.

Your Expertise:

• 8+ years of experience in new sales, account management and partner management
• Proactive self starter, with an ability to work at both strategic and tactical levels
• Proven track record of being able to effectively work a leads pipeline and/or a book of business

• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
• Available to travel to assigned markets 
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
• Proven experience working cross-functionally
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
• Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus
• The role is based from our Milan office

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.