Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Airbnb creates opportunities for millions of Hosts to build a business, develop connections with guests and Hosts, and positively impact local communities.
The strength of the global Host community sets Airbnb apart. We keep Hosts at the center of everything we do. The Airbnb Community team treats Hosts as partners by fostering connection, supporting their development and success, and incorporating their feedback in our product and policies.
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The Difference You will Make:
Host Clubs are built by Hosts, for Hosts. Each club is managed by volunteer Community Leaders who are experienced Hosts and Airbnb is here to connect, improve, and retain our Hosts.
The Airbnb Community team is looking for an experienced Senior Community Engagement Lead, Global to lead the Host Clubs strategy and manage the Community connection team’s Operating System.
In this role, you will work closely with and report to the Director of Community Connection & Impact.
- Strategy: Help set strategy, enable respective functions to execute, and evaluate business performance
- Manage operating cadence: Lead key meetings, forums, OKR management; ensure Community Connection is incorporated into key initiatives across the business through development, tracking, reporting of community metrics
- Stakeholder Management: Structure analyses and create materials to help teams optimize operating efficiency and communicate to and collaborate with cross-functional teams and senior stakeholders
Special Projects: Lead and/or support ad-hoc program management of key Community programs. Identify areas of opportunity for potential investment or incubation; manage strategic pilots and business programs as appropriate
A Typical Day:
Strategy
- Act as a trusted advisor, thought partner and facilitator, exercising judgement on when topics need to be discussed and decisions need to be made
- Partner with the Director of Community Connection & Impact and their leadership team to develop a roadmap for executing the agreed strategy and to coordinate company prioritization efforts across Community
- Represent Community in select internal and external meetings and be the proxy on Community work streams
Operating System & Stakeholder Management
- Own and iterate on the Operating System within the Community Connection team and with key cross functional partners such as Public Policy, Global Markets, Finance, Marketing Communications, Supply to ensure efficient ways of working and shared goals.
- Collaborate with analytics teams within Community but also in Finance, Data Science, Consumer Insights to integrate and synthesize recommendations to improve Host Clubs program
- Own global reporting and templated regional reporting for QBRs, MBRs, OKRs, and team initiatives.
Special Projects
- Support and prepare strategic documents to present new proposals to Community Leadership team
- Execute and program manage key initiatives
- Design, implement and drive strategic pilots and business programs
Your Expertise:
- Senior leader with 12+ years of related work experience, particularly in Consulting, Strategy, Product management, Finance, Business planning or Operations roles
- Track record of leading large scale, high impact, cross-functional efforts and drive projects from ideation to strategy and implementation at the Executive level
- Prior experience Process management - Experience with designing, implementing, and improving effective and efficient work processes
- Demonstrated ability to manage multiple work streams and deliverables in a matrixed organization structure
- Deep connection to Airbnb’s mission and passion for creating Connection and Belonging
- Strong analytical, data, and troubleshooting skills.
- Excellent written and oral communication skills.
- Creative problem solver. Able to identify real obstacles and viable solutions.
- Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve it.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.