Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Our mission to deliver honest financial products that improve lives extends beyond borders. Consumers across the globe need safe, transparent financing. Our retail partners need Affirm to be there for them, wherever that might be. To help achieve this vision, we are expanding our product lines and becoming a global company.
As a Senior Product Manager on the Merchant Product team at Affirm, you will play a pivotal role in shaping the future of payments. The Merchant Product team is responsible for growing the adoption of the Affirm payments amongst merchants and partners.
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You will work closely with Sales Leadership and Analytics and more to define and build end-to-end solutions that will enable merchants at scale and unlock revenue opportunities, including self-serve sales, and delightful onboarding, and engagement experiences.
You should be outcomes driven with a bias for action and are undaunted by multiple dependencies both internal and external.
What You'll Do
- Product Craft: Build experiences that ensure merchants feel set up for success early in their partnership with Affirm. Help them understand how Affirm creates impact for their business, demonstrate that value in key business metrics, and show them how to improve that value over time
- Product Opportunity Identification: Identify new product opportunities and drive a comprehensive roadmap that’s informed by data analysis, qualitative research, and your own discovery.
- Merchant Empathy: Understand Affirm merchants, their business objectives, and how they turn to Affirm to help achieve those objectives
- Partnership Excellence: Collaborate externally with marquee partners to develop custom, scalable integrations that align with their unique needs while supporting Affirm's mission and objectives.
- API Development: Demonstrate a strong familiarity with developing external APIs and the ability to build within a partner's existing ecosystem, enhancing their overall experience.
- Autonomous Innovation: Work in a dynamic, fast-paced environment where ambiguity is a constant and exercise autonomy to drive product innovation and make strategic decisions.
- Decision Frameworks: Apply common decision-making frameworks to evaluate opportunities and risks, and draft Decision Memos to communicate and guide these decisions.
- Senior Leader Interaction: Interact effectively with senior leaders both internally and externally, presenting insights and strategies that drive our company’s objectives.
What We Look For
- 4+ years of product management experience in the software tech industry
- Equivalent practical experience or a Bachelor’s degree in a related field
- This role will be required to start work at 8am EST
- Experience working closely with sales and sales leadership to drive important initiatives to unlock revenue.
- Experience managing technical software products from kick-off to post-launch
- An analytical metrics-based approach to identifying, sizing and solving problems. Excellent at identifying and prioritizing high impact initiatives.
- Strong written and verbal communication skills with the ability to articulate customer problems and drive alignment with cross-functional teams and leadership
- The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans
- An experimentation mindset to come up with hypotheses, test them quickly and ship the features globally
- You’re equally comfortable diving into technical details with an engineer, iterating on a Figma with a designer, or breaking down a funnel with a data analyst.
- A scrappy, get-things-done attitude to make your product and team successful whether that means writing a QA plan or investigating the root cause of a customer support ticket
- Familiarity with SQL and Excel for product analysis
Pay Grade - N
Equity Grade - USA 8
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $190,000 - $240,000
USA base pay range (all other U.S. states) per year: $169,000 - $219,000
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy for applicants within the United States, the EU Employee Notice Regarding Use of Personal Data (Poland) for applicants applying from Poland, the EU Employee Notice Regarding Use of Personal Data (Spain) for applicants applying from Spain, or the Affirm U.K. Limited Employee Notice Regarding Use of Personal Data for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.