This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Operations Analytics

The Team Lead for Operations Data Analysts will manage a team of Data Analysts, transforming operational data into actionable insights. This role plays a critical part in building the data foundations necessary to support operational excellence and improve decision-making across Operations. Collaborating closely with operations domains, product, and engineering teams, you’ll drive strategic initiatives, run monthly and quarterly meetings, enable data-driven solutions, and help shape the roadmap for operational efficiency and scalability.

Being a team leader is about ensuring skill development, taking care of people, and maintaining efficient processes to achieve outcomes.

What you'll do

People

• Organizational Design: Structure the team to meet the diverse data needs of the operations function, ensuring efficient resource allocation.
• Diversity and Inclusion: Build a team of diverse individuals, aligning them with a shared vision and fostering collaboration.
• Performance Management: Provide timely and constructive feedback, addressing performance issues early and supporting team growth.
• Leadership Drivers: Embody the values of "We empower, We care, We act, We scale."
• Expectations: Set clear and achievable goals for each team member, enabling their success.

Process

• Vision: Define and communicate the team’s vision, ensuring alignment with the Operations domains, Data Analytics goals, and the Adyen Formula.
• Cadence: Lead team cadence with meetings, reviews etc  while being mindful of balancing operational work to avoid overload.
• Projects: Develop and manage a project roadmap for cross-functional analytics initiatives, including data quality improvements, global operations reporting, and data governance.
• Documentation: Ensure best practices and guidelines for operational data usage are well documented and easily accessible to support decision-making processes.

Who you are 

• Experienced: A minimum of 2 years of experience working in a team lead position in a data analytics team.
• Leader and a coach: You lead teams in a caring manner and are capable of helping people grow from where they are to where they can fulfill their full potential.
• Technical Expert: Proficient Python and SQL. Strong with BI tools such as Looker.
• Persuader and Communicator: Able to lead discussions effectively with technical and nontechnical audiences and different stakeholders across the company.
• Curiosity-driven:  Asks the right questions and finds out more about the content and technology we work with on their own initiative. 

Competencies:

• Insights: Operations Data Analytics is more than just developing dashboards—it's about delivering insights that drive operational improvement and efficiencies.
• Skills: Ensure each team member has the hard and soft skills necessary for their roles and foster continuous learning and development.Strong collaboration and facilitation skills.
• Quality: Establish a high standard for data accuracy, relevance, and quality, ensuring the team's outputs are reliable and actionable.
• Data Mindset: Guide the team to think critically, avoid biases, and apply rigorous methods in data analysis.
• Hands-on Leader: You’re a seasoned professional who is comfortable working with large-scale data systems  and can step in to solve complex problems when necessary.Knowledge of project management and analytical assessment methodologies.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.