This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Risk & Fraud Manager 

Adyen is looking for a risk superstar to join our North America Risk Operations team. This position serves as a risk & fraud subject matter expert at Adyen, creates and owns risk projects, helps customers create risk strategy, and helps improve our risk management solution offering. This role also encompasses analysis on fraud and chargeback data, communication with card schemes and partners, and represents risk on company wide initiatives.

What you’ll do

• Help drive effective fraud and chargeback strategies for customers and act as a risk SME to external and internal teams.
• Take ownership in improving the fraud and chargeback monitoring processes and drive operational improvements.
• Have a strong understanding of card scheme rules/regulations and internal procedures that affect risk, fraud, and dispute processing.
• Drive reporting and insights regarding chargebacks and fraud and present data to internal and external stakeholders.
• Analyze payment data to discover anomalies and trends for fraud and chargeback prevention.
• Collaborate with the product and engineering teams to generate platform enhancements that can assist in fraud prevention and mitigation.
• Collaborate with card schemes and partners to ensure merchant compliance with fraud and chargeback regulation.

Who you are

• Minimum of 5 years of experience working in payments, risk, and/or fraud
• Strong knowledge of fraud, chargeback, and scheme rules and are able to provide detailed requirements to internal and external customers
• Ability to effectively communicate the importance of risk management in payments optimization
• High level of self-motivation and always looking for ways to improve and make our processes more efficient
• Strong data analysis and correlation skills with ability to work through complex and unfamiliar data sets. Experience creating impactful dashboards using BI tools (such as Looker or Tableau) is a plus.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

San Francisco 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

The annual base salary range for this role is $115,000-$150,000; to learn more about our compensation philosophy, please click here.