AML & Screening Investigations Team Lead (MAD) 

This is Adyen 

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

AML & Screening Investigations Team Lead 

A key part of building our business is ensuring we do it ethically and sustainably. In this role you will lead a team in charge of performing thorough analyses on our global customer base. You will guide the team to ensure compliance with the relevant rules, regulations and our own risk appetite. And all of this in a scalable way. Collaborating closely with the Compliance, Product and Commercial teams is a key aspect of the role - identifying emerging risks, building creative solutions for new risk areas and aligning our efforts with the commercial strategy. You will be a part of an international team, based out of Amsterdam, Madrid and São Paulo, with diverse backgrounds and skill sets. You and your team will play a key role in our growth and scaling our operations to the next level. 

Do you want to be at the forefront of the fight against financial crime by leading, empowering and coaching a passionate team of investigators? Then, this is the role for you!

What you’ll do

• Lead a team of skilled specialists who conduct in-depth case investigations, dive into transaction details, customer data, perform comprehensive media checks and recommend on filing Suspicious Activity Reports (SARs).
• Engage and cooperate with key stakeholders (Compliance, Product, Operations) to create, shape, and implement cutting-edge solutions and recommendations, fostering a culture of continuous improvement in our processes, procedures and policies.
• Stay ahead of the curve by leveraging on regulatory changes and internal policy shifts and changes by identifying new risk territories and setting up robust controls to ensure continuous compliance. 
• Drive results by owning the accountability wheel, monitoring team progress, and delivering impactful presentations to Senior Leadership, showcasing wins, strategies and learnings.
• Recruit and hire top-tier AML & Screening Investigators who align with our vision and will be a key part of our growth and 10x ambition.
• Partner with the rest of the AML/Screening Leadership team to shape, communicate, and powerfully execute the goals and key outcomes driving the success of the AML & Screening Department.
• Work with Quality Assurance to identify trends, training needs, and offer constructive feedback with the goal of continuous improvement, perpetuating a culture of excellence.
• Join forces with AML/Screening Insights to anticipate upcoming shifts in risk coverage strategies, ensuring our operational readiness aligns seamlessly with the launch of new products.
• Foster a culture of effective communication within the team and coach and mentor team members, supporting their personal and professional growth.

Who you are

• You are an accomplished leader with a proven track record in guiding and inspiring teams towards success. The ideal candidate will have a wealth of experience in mentoring individuals to reach their full potential and achieve their goals.
• You have exceptional analytical, critical thinking and problem-solving skills.
• You are innovative and able to define robust processes and procedures for scale.
• You are able to manage processes efficiently, with accuracy and attention to detail.
• You have strong decision-making capabilities and adoption of a solution-based approach in all aspects of work.
• You are able to navigate a KPI-driven culture and set operational targets.
• You have the ability to adapt to a changing environment and handle multiple priorities.
• You are passionate and driven about building a high-performing and motivated team, and mentoring and encouraging team members to continuously develop and grow.
• Payments or FinTech experience is a plus, enthusiasm is a must.   
• You have full professional command of the English language and excellent overall communication skills. 
• You must be willing to travel internationally when required. 

We are building our team and business with a strong focus on sustainable growth for the long term. To set you up for success, please note that you will be invited for a 2-month onboarding in the Amsterdam office immediately after stepping into the role.

Please, note that this role is a full-time position in Madrid. It will require a relocation in case you live outside of Madrid or Spain.